Writing a CV for operations applications requires demonstrating that you can move things efficiently, manage people effectively, and deliver measurable results. Operations hiring managers are looking for specific metrics - pick accuracy, throughput, cost savings, and on-time delivery - not vague claims about "improving processes."

The operations field continues to grow. According to the U.S. Bureau of Labor Statistics, logisticians and supply chain roles are projected to grow 18% between 2022 and 2032, much faster than average. E-commerce growth has accelerated demand for operations professionals who can manage complex fulfillment networks.

This guide breaks down exactly what operations recruiters look for, with a detailed example.

What Operations Hiring Managers Look For

Operations hiring is data-driven. Based on insights from ASCM (Association for Supply Chain Management) career resources and industry hiring practices, here is what gets evaluated:

1. Quantified Operational Metrics

This is where operations CVs succeed or fail. Hiring managers scan for specific KPIs:

Accuracy metrics: Pick accuracy, inventory accuracy, order accuracy
Efficiency metrics: Units per hour, cycle time, throughput
Quality metrics: Defect rates, return rates, customer complaints
Cost metrics: Cost per unit, savings achieved, budget managed

"Improved warehouse operations" tells a hiring manager nothing. "Achieved 99.7% pick accuracy while processing 45K orders monthly" tells them exactly what you can deliver.

2. Scale and Scope

Operations roles vary dramatically in scope. Hiring managers need to understand:

Team size: How many people did you manage?
Budget responsibility: What was your P&L or operating budget?
Volume handled: Orders per day, units shipped, transactions processed
Facility size: Square footage, number of locations

A warehouse supervisor managing 15 people is different from an operations director overseeing 450 employees across multiple shifts. Make the scale clear.

3. Systems and Technology

Modern operations runs on technology. Hiring managers look for:

WMS experience: ShipHero, ShipStation, Manhattan, Blue Yonder
ERP systems: SAP, Oracle, NetSuite
E-commerce platforms: Shopify, Amazon Seller Central, BigCommerce
Analytics tools: Excel (advanced), Looker, Tableau, Power BI

Name the specific systems you have used. "WMS experience" is vague. "ShipHero WMS integrated with Shopify Plus" is specific and verifiable.

4. Process Improvement Track Record

Operations is about continuous improvement. Evidence of:

Lean or Six Sigma methodology application
Process redesigns with measurable outcomes
Cost reduction initiatives
Safety improvements

5. Career Progression

Operations has clear career ladders. Hiring managers look for:

Progression from individual contributor to supervisor to manager
Increasing scope of responsibility
Promotions within organisations (signals strong performance)
Relevant certifications (CSCP, Six Sigma, Lean)

CV Structure for Operations Applications

Operations CVs follow a specific structure. Here is what the template demonstrates:

Contact Information
Education
Professional Experience (reverse chronological)
Certifications
Skills (grouped by function)

Why This Structure Works

Education comes first. For operations roles, especially at larger companies, a relevant degree (Supply Chain Management, Industrial Engineering, Business) establishes foundational knowledge.

Experience is the core. Operations is learned on the job. Your experience section should be the longest and most detailed part of your CV.

Certifications deserve their own section. CSCP, Six Sigma, and Lean certifications signal commitment to the profession and validated expertise.

Skills are grouped by function. Operations skills span fulfillment, systems, and leadership. Grouping them helps hiring managers quickly assess fit.

Real Example: E-commerce Operations Manager CV

Let us analyse an operations manager CV that demonstrates every principle discussed above.

What Makes This CV Work

E-commerce operations is a metrics game, and this CV delivers numbers that matter. "99.7% pick accuracy," "18-minute average pack time," "315% volume increase during Prime Day." These are the KPIs hiring managers track.

The progression from Amazon to a smaller brand is strategic. Amazon experience validates you can work at scale. The current role shows you can build and own systems, not just execute them.

Experience leads because in operations, what you have done matters more than where you studied. The skills section is organised by function: fulfillment, systems, leadership. This makes it easy to match you against job requirements.

The carrier negotiations bullet is notable. Saving $180K annually on shipping costs shows business impact beyond the warehouse floor. Operations managers who understand cost structure are more valuable.

Section-by-Section Breakdown

Education Section

Education comes first but is concise:

BS Supply Chain Management
University of Washington Foster School of Business | Seattle, WA | 2014-2018

- Dean's List 5 semesters. GPA: 3.6/4.0. Minor in Information Systems.
- Supply Chain Student Organization President.
- Capstone project: Warehouse layout optimization for local e-commerce retailer,
  delivered 15% pick efficiency improvement.

The education entry includes relevant details: the degree is directly applicable, the GPA is strong, and the capstone project demonstrates practical application. For experienced professionals, education can be shorter. For recent graduates, include more detail.

Experience Section

Each role includes scope and metrics:

Operations Manager | Italic | Seattle, WA (Remote) | 2022-Present

- Own end-to-end fulfillment operations for DTC luxury goods brand shipping
  45K+ orders monthly across US and Canada. Manage $3.2M annual operating budget.

- Built fulfillment team from 8 to 28 associates. Developed comprehensive training
  program, standard operating procedures, and quality control checkpoints.
  92% employee retention rate.

- Achieved 99.7% pick accuracy and 18-minute average pack time.
  Customer-reported shipping issues reduced to <0.3%, driving 12-point
  improvement in NPS.

- Negotiated carrier contracts saving $180K annually. Implemented zone-skipping
  strategy for West Coast orders reducing transit times by 1.2 days on average.

The bullets follow the pattern: Scope + Action + Measurable Outcome

Notice how each bullet establishes context (45K orders monthly, $3.2M budget) before describing the achievement. This helps hiring managers calibrate your experience level.

Certifications Section

Operations certifications are listed with issuing organisations:

CERTIFICATIONS

APICS Certified Supply Chain Professional (CSCP) | ASCM | 2021
Six Sigma Green Belt | ASQ | 2020
Lean Warehousing Certification | Georgia Tech | 2022

These certifications signal methodology knowledge and professional development. CSCP is particularly valued for supply chain roles.

Skills Section

Skills are grouped by function:

FULFILLMENT OPERATIONS
Warehouse management, Inventory control, Pick/pack optimization,
Receiving and putaway, Returns processing, Carrier management,
Last-mile coordination, Peak season planning

SYSTEMS & TOOLS
ShipHero WMS, ShipStation, Shopify Plus, NetSuite, Shippo,
EasyPost API, Excel (advanced), Google Sheets, Looker

LEADERSHIP & PROCESS
Team building, SOP development, Training program design,
Lean/continuous improvement, Vendor management, Budget management

This organisation helps hiring managers quickly verify you have the specific skills they need.

Common Mistakes in Operations CVs

1. No Metrics

Weak: "Managed warehouse operations and improved efficiency."

Strong: "Managed 35K sqft warehouse processing 45K orders monthly. Improved pick efficiency by 22% through layout redesign and slotting optimisation."

Operations is measured. If you cannot quantify your impact, hiring managers assume there was none.

2. Missing Scope Indicators

Weak: "Supervised warehouse team."

Strong: "Supervised 28-person fulfillment team across 2 shifts. Managed $3.2M annual operating budget with full P&L responsibility."

Team size, budget, volume, and facility size establish your level. Include them.

3. Generic System Claims

Weak: "Experience with WMS and ERP systems."

Strong: "Implemented ShipHero WMS integrated with Shopify Plus. Automated inventory sync, pick ticket generation, and tracking updates."

Name the specific systems. Operations hiring managers often filter for specific platform experience.

4. Ignoring Safety

Weak: No mention of safety record or initiatives.

Strong: "Achieved zero OSHA recordable incidents over 24 months (750,000+ labor hours). Implemented behavioral safety observation program."

Safety is non-negotiable in operations. A strong safety record demonstrates operational discipline.

5. No Career Progression

Weak: Same title at multiple companies with no clear growth.

Strong: Clear progression from Operations Associate to Area Manager to Operations Manager, with increasing scope at each level.

Operations has defined career paths. Show you are moving up.

Operations-Specific Tips

Amazon Experience

Amazon experience carries weight in operations. If you have it:

Reference specific Amazon programs (AMDP, Pathways, etc.)
Use Amazon terminology hiring managers recognise
Quantify scale (packages per day, team size)
Note any awards or recognition

Amazon alumni are valued for their operational discipline and metrics focus.

Peak Season Performance

Peak season (Prime Day, Black Friday, holiday) is when operations proves itself:

Include peak volume numbers
Note any records set or maintained
Describe how you prepared and executed
Mention zero-defect performance if achieved

"Managed 315% volume increase during Prime Day with zero safety incidents and 99.1% on-time dispatch" is a powerful statement.

Certifications Worth Pursuing

High value:

CSCP (Certified Supply Chain Professional)
Six Sigma Green Belt or Black Belt
APICS CPIM (Certified in Planning and Inventory Management)

Moderate value:

Lean certifications
PMP (for operations roles with project components)
Specific WMS certifications

Transitioning from Amazon to DTC/Startup

If you are moving from Amazon to smaller operations:

Emphasise building and ownership, not just execution
Show you can work without Amazon's infrastructure
Highlight cross-functional collaboration
Demonstrate business acumen beyond operations

Remote Operations Roles

Remote operations roles are growing. Signal your capability:

Mention remote team management experience
Note distributed warehouse coordination
Reference tools for remote operations (Frame.io, Loom, Slack)
Describe how you maintained visibility and accountability

How JobSprout Helps You Write an Operations CV

JobSprout is designed to help you create professional, ATS-friendly CVs without the usual friction. Here is how our tools can help with your operations application:

1. Choose a Clean, Professional Template

Browse our template gallery to find templates designed for operations roles. Every template uses clean formatting that works with ATS systems at Amazon, Walmart, and other major employers.

2. AI-Powered Metrics Writing

Struggling to quantify your achievements? JobSprout's AI Writer helps you:

Transform vague descriptions into metrics-focused statements
Generate bullet points that include scope, action, and measurable outcomes
Rewrite weak bullets like "improved warehouse efficiency" into strong ones like "reduced pick time by 22% through slotting optimisation and layout redesign"

3. Highlight Your Certifications

Our templates give certifications proper prominence. The AI can help you format credentials correctly with issuing organisations and dates.

4. Generate Tailored Cover Letters

Our AI Cover Letter Writer creates personalised letters for each company. The Deep Research feature pulls real information about the company's operations, so your cover letter references their actual fulfillment network and challenges.

5. ATS-Friendly Formatting

Operations roles at large companies go through ATS screening. JobSprout's templates are tested to parse correctly, ensuring your metrics and experience reach human reviewers.

6. Free Export, No Watermarks

Create and download your CV for free. No watermarks, no paywall when you are ready to apply. Export as PDF for consistent formatting.

Try JobSprout free →

Frequently Asked Questions

How long should an operations CV be?

One to two pages maximum. Entry-level and mid-level roles should fit on one page. Senior operations managers and directors with extensive experience can use two pages, but no more.

Should I include my GPA?

Include it if it is strong (3.5+ or equivalent) and you graduated within the last 3-4 years. After that, your operational track record matters more than academic performance.

How do I handle gaps in employment?

Operations has legitimate reasons for gaps: seasonal roles, contract positions, relocations. Be prepared to explain briefly, but focus on what you accomplished when you were working.

Is Amazon experience required for operations roles?

No, but it helps. Amazon alumni are valued for their operational discipline. If you do not have Amazon experience, emphasise your metrics and systems knowledge to demonstrate similar rigour.

Do I need certifications to get an operations job?

Not required for entry-level roles, but increasingly expected for mid-level and senior positions. CSCP and Six Sigma are the most valued.

Ready to Build Your Operations CV?

You now know what operations hiring managers look for: quantified metrics, clear scope indicators, and evidence of continuous improvement.

Next steps:

Browse operations CV templates to find your starting point
Create your free account and start building
Use the AI Writer to transform your experience into metrics-focused bullet points
Export as PDF and start applying

No credit card required. No watermarks. Your CV, ready in minutes.

How to Write a CV for Operations Applications [2026 Guide]