Tell me about a time you identified an error in an invoice before it was processed for payment.
- Situation
- A new vendor submitted an invoice that was missing a valid purchase order number. I needed to verify if the goods were actually received before processing the payment.
- Task
- My task was to confirm the transaction validity without holding up the vendor account.
- Action
- I contacted the warehouse staff to confirm receipt and cross-referenced the line items against our open purchase order list in SAP ERP.
- Result
- I successfully blocked an unauthorized payment of 4,500 dollars and corrected the invoice coding within two hours.