Tell me about a time when a client struggled to explain their core business requirements.
- Situation
- A new client in the logistics sector could not define their pain points regarding shipment tracking.
- Task
- I needed to define the actual requirements for a new tracking dashboard to replace manual spreadsheets.
- Action
- I organized three separate observation sessions with warehouse staff and mapped their daily manual entries.
- Result
- My findings allowed us to remove 45 percent of the redundant data fields they were previously tracking.