Tell me about a time you had to calm a nervous patient who was anxious about a complex procedure.
- Situation
- A patient arrived for a deep cleaning and appeared visibly shaking due to past dental trauma.
- Task
- I needed to reduce the patient heart rate and anxiety to proceed with the treatment safely.
- Action
- I sat with the patient for five minutes, explained every tool I would use, and agreed on a hand signal for them to stop me at any time.
- Result
- The patient completed the hour-long procedure without any breaks, and they left a review mentioning a 50 percent decrease in their dental phobia.