Tell me about a time you revived an account that went inactive for over six months.
- Situation
- I inherited a territory where three large accounts had stopped ordering for eight months. The previous rep failed to maintain contact after the implementation phase concluded.
- Task
- My goal was to re-establish a relationship and earn back their recurring monthly order volume.
- Action
- I audited their purchase history, scheduled meetings with the new department heads, and presented a usage report comparing their current output to potential efficiency gains. I offered a limited time discount on a bundled service package to lower their entry barrier.
- Result
- The strategy regained all three accounts within ninety days and drove a 25% increase in total revenue for my territory.