Design systems at Shopify currently support over five million merchants, yet my primary impact stems from increasing checkout conversion rates by 14 percent through iterative user experience adjustments. While managing product growth at Shopify, I transformed ambiguous user friction points into streamlined navigation patterns that reduced task completion time for small business owners. This Senior Product Designer role at Jobber offers a stage to apply my background in simplifying complex operational workflows. Building tools that empower local service professionals to scale their business represents the exact technical and creative intersection where my experience thrives.
My tenure at Gusto utilized A/B testing and Mixpanel data to drive a 22 percent increase in monthly recurring revenue for core payroll features by refining the dashboard architecture. During my time at Bench Accounting, I transitioned the firm from Sketch to Figma, which decreased design handoff latency by 35 percent and allowed for faster prototyping in Principle. At AppDirect, I led a user testing initiative involving thirty diverse enterprise clients, ultimately reshaping the platform interface to improve feature adoption by 18 percent. Each project relied on a rigorous methodology involving user interviews and iterative feedback cycles.
Jobber excels at providing accessible infrastructure for residential service companies, a sector requiring deep empathy for the mobile user experience. My expertise in designing intuitive B2B dashboards directly aligns with your mission to make home service business management effortless. I possess a strong grasp of the operational realities facing contractors, honed by my history in the accounting and fintech spaces. Connecting my background in high volume platform growth with your focus on vertical specific solutions creates a unique opportunity to scale the Jobber mobile app experience for millions of service providers.
Deep understanding of how product changes influence growth metrics allows me to provide immediate value to the Jobber design team. I am ready to collaborate with your cross functional partners to ship high impact experiments that drive long term customer retention. My familiarity with building scalable design systems and conducting comprehensive usability audits will help Jobber maintain its high standards during this period of rapid expansion. I look forward to discussing how my product design process and data driven mindset can support your current growth initiatives.
Best regards,
Patrick Sullivan