Successfully trained over 75 new student employees on circulation policies and Primo VE navigation at Northeastern University Libraries, significantly improving their onboarding efficiency and reducing the need for repeated supervisor intervention by 20%. This initiative was crucial in maintaining seamless front-desk operations during periods of high staff turnover and increased student engagement with library resources, showcasing my aptitude for comprehensive resource management and user support from day one. I am eager to apply this proactive approach as a Library Assistant at Fenway Public Library System.
My experience at Northeastern involved rigorous application of library systems to enhance user accessibility and resource integrity. I regularly managed high-volume circulation operations using Alma, processing an average of 150 check-outs/ins daily while resolving complex patron account inquiries swiftly. I also leveraged OCLC WorldCat to accurately catalog new acquisitions and performed metadata corrections for over 500 records in Primo VE, ensuring discoverability and accuracy. Furthermore, I developed and maintained LibGuides for subject-specific research, receiving positive feedback from students on their clarity and utility for academic projects.
I am particularly drawn to Fenway Public Library System's recent initiative to expand digital literacy programs for underserved communities, as highlighted in your annual report. My background in developing accessible LibGuides and assisting diverse student populations with complex database navigation aligns directly with this commitment. I excel at simplifying intricate information systems and providing personalized support, strengths I believe would be invaluable in helping Fenway bridge the digital divide and foster a more inclusive learning environment for all patrons across Boston neighborhoods.
My foundational experience with Alma, Primo VE, and comprehensive patron service at Northeastern University Libraries has prepared me to contribute effectively to your team. I am confident in my ability to manage critical library operations efficiently, support community engagement, and maintain the high standards of service Fenway Public Library System is known for. I welcome the opportunity to discuss how my skills and dedication to library service can directly benefit your institution and am available for an an interview at your earliest convenience.
Best regards,
Carlos Reyes