Debt Recovery Manager Resume Example

Debt Recovery Manager · JPMorgan Chase & Co.

New York, NY · 2022 - Present

• Managed a portfolio of over $75M in distressed consumer debt, consistently exceeding recovery targets by an average of 15% quarterly.
• Led a team of 10 collection specialists, increasing team productivity by 20% through targeted training and performance coaching.
• Implemented new skip tracing techniques and data analytics tools, improving contact rates by 25% and reducing overall write-offs by 12%.
• Ensured 100% compliance with FDCPA, TCPA, and state-specific regulations, mitigating legal risks and maintaining strong audit scores.

Senior Collections Specialist · Citibank

New York, NY · 2019 - 2022

• Oversaw a high-value portfolio of delinquent commercial accounts totaling $50M, achieving a 90% success rate in resolving disputes and securing repayment plans.
• Negotiated complex repayment schedules with challenging clients, recovering over $15M in previously written-off debt within 3 years.
• Developed and streamlined pre-litigation collection processes, reducing average resolution time by 18% and operational costs by 8%.
• Mentored junior collection agents, contributing to a 10% reduction in agent error rates and improved customer satisfaction scores.

Collections Specialist · Capital One

Richmond, VA · 2018 - 2019

• Managed a high-volume pipeline of consumer credit card debt, consistently achieving 110% of monthly collection targets.
• Successfully negotiated payment plans with over 200 customers per month, recovering an average of $350K monthly.
• Identified and reported trends in delinquent accounts, providing insights that led to a 5% improvement in early-stage collection strategies.

Bachelor of Science in Finance · New York University, Stern School of Business

New York, NY · 2014 - 2018

• Graduated Magna Cum Laude with a 3.8 GPA
• Dean's List Honoree for six consecutive semesters
• Completed capstone project on Predictive Analytics in Consumer Credit Risk

Debt Recovery Manager · Texas Health Resources

Dallas, TX · 2021 - Present

• Managed a team of 15 recovery specialists, consistently exceeding monthly collection targets by an average of 18%, recovering over $5M annually in outstanding patient balances.
• Developed and implemented patient-centric recovery strategies, reducing patient complaints related to billing by 25% while maintaining a 90% collection success rate for accounts within 90 days.
• Ensured 100% compliance with HIPAA, FDCPA, and state-specific healthcare collection regulations, evidenced by zero audit exceptions over a three-year period.
• Implemented a new patient communication platform, increasing payment plan enrollments by 30% and reducing average Days Sales Outstanding (DSO) by 10 days.

Senior Debt Recovery Specialist · Medical Recovery Group

Dallas, TX · 2018 - 2020

• Handled a high-volume portfolio of complex medical debt accounts, recovering an average of $300K per month and consistently ranking in the top 5% of specialists.
• Trained 8 new recovery specialists on ethical collection practices, patient communication, and healthcare-specific regulations, leading to a 15% improvement in their first-quarter collection metrics.
• Collaborated with hospital clients to optimize pre-collection processes, reducing accounts requiring external agency intervention by 20%.
• Resolved escalated patient disputes and complex insurance claims, maintaining a customer satisfaction score of 95% for resolved cases.

B.S. in Healthcare Management · The University of Texas at Dallas

Dallas, TX · 2014 - 2018

• Graduated Magna Cum Laude with a GPA of 3.8/4.0
• Completed capstone project on optimizing patient financial engagement in hospital settings
• Relevant coursework included Healthcare Finance, Health Information Systems, and Medical Ethics