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Senior Customer Success Manager
Epidemic Sound · NYC
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What Epidemic Sound asks for
From Epidemic Sound's Senior Customer Success Manager ad, checked 4 Nov 2026.
B2B enterprise account growth
At least 6 years of sales or customer success experience, with a focus on retaining and expanding business with large corporate accounts.
Multi-brand rollouts and adoption
Leading the rollout of products across multiple brands within a single enterprise and successfully restarting user adoption when it has slowed down.
Churn mitigation and usage data
Using customer engagement and usage data to spot risks and create strategies to prevent client turnover.
AI workflow automation
Applying AI tools like Claude to make account management and daily workflows more efficient.
Salesforce and Success platforms
Experience using Salesforce or specialized tools such as Planhat, Totango, or Gainsight to manage customers.
The ad asks for 6 or more years of sales or customer success experience. Based in New York City.
How the example answers the ad
Three of the five requirements above, each matched to a line in the example.
B2B enterprise account growth
“Managed a $12M ARR portfolio, achieving a 95% renewal rate for enterprise creative software suites.”
Managing 12 million dollars in annual recurring revenue for enterprise suites shows the experience with large corporate accounts required for B2b enterprise account growth.
Multi-brand rollouts and adoption
“Scaled multi-brand rollout strategies, increasing active user adoption by 25% within the first six months of implementation.”
A 25 percent increase in user adoption through multi-brand rollout strategies addresses the multi-brand rollouts and adoption requirement.
Churn mitigation and usage data
“Reduced churn by 18% annually by executing customized turnaround plans based on behavioral usage data from Gainsight.”
Reducing churn by 18 percent using Gainsight behavioral data shows the use of usage data to prevent turnover mentioned in churn mitigation and data.
The whole example as text
Kwame Osei · Senior Customer Success Manager
Summary
Senior Customer Success Manager with 8 years of experience in enterprise media and SaaS platforms. Executes complex multi-brand rollout strategies for global organizations to standardize technology adoption. Leverages usage data from Gainsight and Salesforce to identify churn risks and implement targeted recovery plans. Automates account health reporting and internal workflows using Claude to increase operational efficiency.
Experience
Senior Customer Success Manager · Spotify
Los Angeles, CA · 2023 - Present
- Lead full-cycle adoption for 45 enterprise accounts across five global media brands.
- Reduced churn by 18% annually by executing customized turnaround plans based on behavioral usage data from Gainsight.
- Automated weekly account health reporting by integrating Claude into internal workflows, saving 12 hours per week.
Customer Success Manager · Adobe
San Jose, CA · 2020 - 2022
- Managed a $12M ARR portfolio, achieving a 95% renewal rate for enterprise creative software suites.
- Scaled multi-brand rollout strategies, increasing active user adoption by 25% within the first six months of implementation.
Account Coordinator · Pandora
Oakland, CA · 2018 - 2020
- Supported the lifecycle management for 30 mid-market accounts, ensuring high satisfaction scores and platform utilization.
- Resolved complex billing and licensing inquiries, maintaining a 98% client retention rate throughout the onboarding process.
Education
Bachelor of Science in Communications · University of Southern California
Los Angeles, CA · 2014 - 2018
- Graduated with 3.8 GPA
- Awarded Dean's List honors for four consecutive semesters
Skills
Frequently asked questions
Is the example from an employee?
No. It is an AI-written example for this ad, made to show how a resume can answer it.
What is the experience requirement for this role?
The ad requires 6 or more years of relevant experience in Sales or Customer Success, preferably within media, technology, or SaaS.
Where is this role located?
The role is based in the New York office.
Where do I apply?
On the official Epidemic Sound posting, through the job link on this page.
What happens when I tailor my resume here?
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