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Member Experience Manager - New York City
Industrious · New York City
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What Industrious asks for
From Industrious' Member Experience Manager - New York City ad, checked 4 Nov 2026.
Tours and consultative sales
Giving tours to people and companies to find out what they need, then providing solutions through a consultative sales approach.
Events and community programming
Organizing and running events and programming that community members enjoy and share publicly.
Hospitality and daily operations
Managing daily site operations, including cleaning, food preparation, and handling member requests of all sizes.
Physical site maintenance
Performing physical tasks such as lifting or pulling objects up to 25 lbs, standing for long periods, and operating appliances.
Based in New York City with a 5 day a week on-site requirement. Candidates must live within an easy commute of the city.
How the example answers the ad
Three of the four requirements above, each matched to a line in the example.
Events and community programming
“Coordinated logistics for local event programming, including equipment transport and physical setup of audio-visual hardware.”
Managing logistics and setting up audio-visual hardware for local programming shows the events and community programming requirement.
Hospitality and daily operations
“Oversaw facility compliance for food safety and workplace hygiene, maintaining a 100% pass rate on quarterly health inspections.”
Maintaining 100% health inspection pass rates through food safety and hygiene oversight shows the hospitality and daily operations requirement.
Physical site maintenance
“Facilitated physical site maintenance including equipment calibration and heavy lifting of inventory up to 25 lbs during weekly event setups.”
Lifting inventory up to 25 lbs and calibrating equipment shows the physical site maintenance requirement.
The whole example as text
Valentina Cruz · Community Manager
Summary
Member Experience Manager with 6 years of experience in high-volume coworking and boutique hospitality. Coordinates site operations for 50,000 square foot facilities to ensure optimal environment standards. Conducts consultative sales tours that convert 45% of prospective tenants into annual members. Leads community programming that increased member retention by 22% over three years.
Experience
Community Manager · WeWork
Austin, TX · 2023 - Present
- Managed daily site operations for a 500-member workspace, ensuring 98% uptime for all internet and AV infrastructure.
- Executed consultative sales tours by diagnosing pain points for enterprise leads, resulting in a 45% conversion rate to annual membership agreements.
- Facilitated physical site maintenance including equipment calibration and heavy lifting of inventory up to 25 lbs during weekly event setups.
Operations Lead · Knotel
Austin, TX · 2021 - 2023
- Oversaw facility compliance for food safety and workplace hygiene, maintaining a 100% pass rate on quarterly health inspections.
- Managed a $50,000 monthly operational budget, optimizing supply spend to achieve 12% savings on vendor contracts.
- Collaborated with the sales team to identify custom suite requirements for prospective clients, delivering tailored workplace solutions.
Guest Services Coordinator · The Line Hotel
Austin, TX · 2020 - 2021
- Delivered front-line member support for 200 guests daily, maintaining a 4.8 star average across digital review platforms.
- Coordinated logistics for local event programming, including equipment transport and physical setup of audio-visual hardware.
Education
B.A. in Hospitality Management · University of Texas at Austin
Austin, TX · 2016 - 2020
- Graduated with 3.8 GPA
- Member of the Hospitality Leadership Society
Certificate in Property Management · Austin Community College
Austin, TX · 2020 - 2020
- Awarded Honors for excellence in facility maintenance coursework
Skills
Frequently asked questions
Is the example from an employee?
No. It is an AI-written example for this ad, made to show how a resume can answer it.
Is this a remote role?
No. This is an in-person role that requires being on site 5 days a week in New York City.
What kind of physical work is required?
The role requires frequent physical activity including standing and walking for long periods, as well as lifting or moving objects weighing up to 25 lbs. You will also perform cleaning and food preparation duties.
Where do I apply?
On the official Industrious posting, through the job link on this page.
What happens when I tailor my resume here?
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