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Billing Operations Lead
Instacart · United States - Remote
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What Instacart asks for
From Instacart's Billing Operations Lead ad, checked 2 Nov 2026.
Billing and enterprise resource systems
Technical experience using Salesforce CPQ and specific billing platforms like Zuora or Stripe Billing, alongside an enterprise resource planning system such as NetSuite or Oracle.
Cross-functional project leadership
At least 2 years of leading billing or quote-to-cash initiatives as an individual contributor, managing the lifecycle from initial requirements through user testing and launch.
Data analysis and automation
Using Excel and SQL for complex data reconciliations. The role prefers experience with automation tools like Alteryx or the application of AI to billing workflows.
Billing controls and compliance
Applying knowledge of billing controls, SOX audit requirements, and revenue recognition standards like ASC 606 to manage credits, adjustments, and month-end close.
The ad asks for a bachelor's degree in a finance or systems field and at least 5 years of billing operations experience. This remote role is open to any U.S. state except CA, CT, NJ, NY, and WA.
How the example answers the ad
Data analysis and automation
“Directed a 2-year project to automate accounts receivable reconciliations using Alteryx, reducing manual entry by 60%.”
Mentioning Alteryx and a 2-year project duration shows the required experience with automation tools. Quantifying a 60% reduction in manual entry illustrates the scale of the automation work.
Billing controls and compliance
“Oversaw monthly revenue close cycles under ASC 606 standards to ensure zero material weaknesses in audit findings.”
Directly citing ASC 606 standards and the goal of zero material weaknesses shows knowledge of revenue recognition and audit requirements. This confirms experience managing month-end close and billing controls.
Cross-functional project leadership
“Led cross-functional teams from requirements definition through user acceptance testing to launch a new global billing portal.”
Mentioning the lifecycle from requirements through user acceptance testing shows leadership of billing initiatives. The involvement of cross-functional teams and a global launch project provides evidence of project management experience.
Billing and enterprise resource systems
“Integrated Salesforce CPQ data with Zuora billing modules to streamline subscription renewals for mid-market segments.”
Naming specific tools like Salesforce CPQ and Zuora billing modules shows technical experience with these platforms. The act of integrating data between these systems shows how they are applied to enterprise billing workflows.
The whole example as text
Zara Ibrahim · Billing Operations Lead
Summary
Billing operations lead with 6 years of experience in high-growth SaaS environments. Manages complex billing lifecycles through Salesforce CPQ and NetSuite implementation frameworks. Leads cross-functional initiatives to automate revenue recognition and ensure strict SOX compliance. Optimizes accounts receivable workflows to reduce month-end close timelines by 4 business days.
Experience
Billing Operations Lead · Salesforce
San Francisco, CA · 2024 - Present
- Directed a 2-year project to automate accounts receivable reconciliations using Alteryx, reducing manual entry by 60%.
- Managed billing system updates for Salesforce CPQ, decreasing subscription billing errors by 22% within 12 months.
- Led cross-functional teams from requirements definition through user acceptance testing to launch a new global billing portal.
- Oversaw monthly revenue close cycles under ASC 606 standards to ensure zero material weaknesses in audit findings.
- Mentored a team of 4 junior billing analysts, resulting in a 15% increase in individual output and invoice accuracy.
Billing Analyst · Zuora
Redwood City, CA · 2022 - 2024
- Executed complex billing lifecycles for over 50 enterprise clients, maintaining 99.8% invoice precision.
- Partnered with engineering teams to identify and resolve 12 critical billing system bugs discovered during UAT phases.
- Integrated Salesforce CPQ data with Zuora billing modules to streamline subscription renewals for mid-market segments.
- Reduced outstanding account receivables over 90 days by 30% through improved dunning processes and communication strategies.
- Conducted quarterly SOX compliance audits, confirming adherence to internal financial controls and cash application protocols.
Accounts Receivable Specialist · Adobe
San Jose, CA · 2021 - 2022
- Managed day-to-day cash application tasks for high-volume accounts totaling $5M in monthly recurring revenue.
- Automated reconciliation templates using advanced Excel functions to accelerate the month-end reporting process by 2 days.
- Collaborated with sales and legal departments to resolve contract disputes and invoice discrepancies for 200+ customers.
- Ensured compliance with GAAP standards by performing daily reconciliation of bank deposits against ledger entries.
- Streamlined credit memo approval workflows, cutting the average turnaround time from 72 hours to 24 hours.
Junior Billing Coordinator · Stripe
San Francisco, CA · 2020 - 2021
- Processed high-volume customer billing adjustments for early-stage subscription users.
- Maintained database accuracy by auditing 500+ customer records against contract terms weekly.
- Supported the senior billing team in the month-end closing process by verifying revenue recognition entries.
- Resolved basic customer billing inquiries, maintaining a customer satisfaction score of 95% or higher.
- Documented internal billing procedures for new hire onboarding, standardizing documentation for team operations.
Education
Bachelor of Science in Accounting · University of California, Berkeley
Berkeley, CA · 2016 - 2020
- Graduated with 3.8 GPA and Dean's List honors for four consecutive semesters.
- Completed senior thesis on the impact of ASC 606 revenue recognition standards on technology companies.
- Served as Treasurer for the Accounting Association, managing a $25,000 annual budget.
Certificate in Data Analytics · San Francisco State University
San Francisco, CA · 2021 - 2021
- Focused coursework on SQL database management and advanced Excel modeling for financial reporting.
- Developed a predictive churn model for a simulated subscription platform as the final capstone project.
- Awarded certificate with distinction for top-performing analytical performance in the cohort.
Skills
Frequently asked questions
Is the example from an employee?
No. It is an AI-written example for this ad, made to show how a resume can answer it.
Is this role remote?
Yes. This is a remote position that can be worked from most U.S. states. However, residents of California, Connecticut, New Jersey, New York, and Washington are not eligible for this role.
What level of experience is required for the projects?
You need at least 2 years of experience leading projects related to billing or the quote-to-cash cycle. This experience should be as an individual contributor and cover the full process from setting requirements to final testing.
Where do I apply?
On the official Instacart posting, through the job link on this page.
What happens when I tailor my resume here?
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