Summary
Experience
- Led a team of 15 IT professionals, overseeing IT infrastructure, network operations, and helpdesk support for 500+ employees, improving service desk resolution time by 25%.
- Managed a $2.5M annual IT budget, achieving 15% cost savings through strategic vendor contract renegotiations and cloud migration initiatives.
- Architected and implemented a robust hybrid cloud environment (AWS & Azure), increasing system uptime to 99.99% and enhancing scalability for critical business applications.
- Developed and enforced comprehensive IT security policies and procedures, resulting in zero major security breaches over three years and 100% compliance with industry standards.
- Spearheaded the successful deployment of a new ERP system for 300+ users, completing the project 2 weeks ahead of schedule and 10% under budget.
- Managed IT operations for 250+ users across multiple offices, ensuring optimal performance and availability of critical systems and applications.
- Reduced network latency by 20% through optimization of network architecture and implementation of SD-WAN technology across three regional sites.
- Implemented an automated backup and disaster recovery solution, decreasing potential data loss by 70% and reducing recovery time objectives.
- Oversaw the successful migration of 50+ on-premise servers to a virtualized VMware environment, cutting hardware costs by $150K annually.
- Mentored and managed a team of 8 IT support specialists, improving team productivity by 18% through skill development and process optimization.
- Administered Windows and Linux servers, ensuring 99.9% uptime for business-critical applications serving 100+ clients.
- Managed active directory, user accounts, and group policies for an organization of 150 employees, streamlining access management.
- Configured and maintained network devices including routers, switches, and firewalls, enhancing network security by 30%.
- Provided advanced technical support and troubleshooting for hardware, software, and network issues, resolving 95% of tickets within SLA.
- Automated routine system tasks using PowerShell scripting, saving approximately 5 hours of manual work per week.
Projects
- Developed a Python-based open-source tool to analyze AWS and Azure spending, identifying underutilized resources and recommending cost-saving actions.
- Integrated with cloud provider APIs to fetch real-time usage data, leading to potential 15-20% savings on cloud infrastructure for small to medium businesses.
- Implemented alert mechanisms for budget overruns and resource inefficiencies, improving financial oversight for cloud deployments.
- Designed and implemented a personal secure network management system using pfSense and OpenVPN, enhancing privacy and security for home IoT devices.
- Configured robust firewall rules and intrusion detection to protect against common cyber threats, achieving enterprise-grade security at a consumer level.
- Developed a custom dashboard for real-time network monitoring and traffic analysis, providing comprehensive visibility into network activity.
- Created a full-stack web application using React and Node.js to manage IT asset inventory, including procurement, assignment, and lifecycle tracking.
- Implemented search, filter, and reporting functionalities, improving asset auditing efficiency by an estimated 40%.
- Designed a relational database schema (PostgreSQL) to store detailed asset information, ensuring data integrity and scalability.
Education
- Graduated with High Honors, GPA: 3.9/4.0
- Thesis: 'Scalable Cloud Infrastructure for Enterprise Applications' exploring cost-effective solutions
- Dean's List 6 semesters, maintaining a GPA of 3.8/4.0
- Awarded 'Excellence in Computer Science' for capstone project on secure data transmission

