Loan Processor Resume Example

Loan Processor · Windy City Credit Union

Chicago, IL · 2022 - Present

• Processed an average of 45 consumer and small business loan applications monthly, maintaining a 98% accuracy rate in documentation review and data entry.
• Reduced average loan turnaround time by 15% through efficient communication with members and proactive collaboration with underwriting and closing departments.
• Managed a portfolio of over 100 active loan files, consistently meeting service level agreements and contributing to a 95% member satisfaction score for lending services.
• Utilized MeridianLink LoansPQ for application management and LaserPro for document generation, enhancing processing efficiency by 20%.

Junior Loan Processor · Prairie State Community Bank

Naperville, IL · 2021 - 2022

• Assisted in the processing of 30+ personal and auto loan applications per week, ensuring all initial documentation met bank and regulatory standards.
• Verified borrower financial information and credit reports, successfully identifying and resolving discrepancies for 95% of assigned files.
• Collaborated with senior processors to prepare comprehensive loan packages for underwriting, reducing pre-underwriting review time by 10%.
• Maintained 100% adherence to Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) compliance procedures for all processed applications.

Bachelor of Science in Finance · University of Illinois Chicago

Chicago, IL · 2017 - 2021

• Graduated with a GPA of 3.7/4.0
• Dean's List recipient for 6 semesters
• Member, Financial Management Association

Loan Processor · Summit Mortgage Corp.

Seattle, WA · 2022 - Present

• Managed a pipeline of 25-35 residential mortgage loans, consistently achieving a 98% on-time closing rate for assigned files.
• Collaborated with underwriters, realtors, and loan officers to resolve discrepancies and gather necessary documentation, reducing processing time by an average of 15%.
• Conducted thorough review of borrower applications, credit reports, and financial statements to ensure compliance with federal, state, and company guidelines, resulting in zero compliance violations.
• Maintained clear and consistent communication with clients, providing status updates and guiding them through the documentation process, leading to a 95% positive client feedback rating.
• Implemented a new digital document management system, improving overall team efficiency and reducing paper waste by 30%.

Financial Service Representative · KeyBank

Seattle, WA · 2019 - 2022

• Assisted over 100 clients weekly with banking transactions, account inquiries, and product selection, consistently exceeding customer satisfaction targets by 10%.
• Identified client needs and successfully referred appropriate financial products (loans, credit cards, investments), contributing to a 20% increase in branch cross-selling metrics.
• Managed a portfolio of 50+ small business accounts, providing tailored financial advice and ensuring compliance with all banking regulations.
• Resolved complex customer complaints and discrepancies, reducing escalation rates by 25% through effective problem-solving and communication.
• Trained 3 new hires on banking procedures, product knowledge, and customer service best practices, improving team onboarding efficiency.

Bachelor of Business Administration (BBA) · University of Washington

Seattle, WA · 2015 - 2019

• Graduated Magna Cum Laude with a GPA of 3.8/4.0
• Specialized in Finance and Marketing
• Completed Capstone Project on Financial Risk Assessment in Real Estate