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Account Manager
PagerDuty · Atlanta
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What PagerDuty asks for
From PagerDuty's Account Manager ad, checked 4 Nov 2026.
SaaS renewals and growth
At least 4 years of experience successfully managing customer renewals and account growth within a SaaS environment.
Customer data and health analytics
Using tools like Gainsight, Tableau, or Looker to monitor usage analytics and business insights to identify risks and address them early.
MEDDPICC and enterprise sales
Applying enterprise sales frameworks like MEDDPICC and Value Selling to manage customer accounts and meet revenue goals.
Cross-functional renewals management
Partnering with Legal, Sales Operations, and Renewals teams to handle contracting, forecasting, and reporting processes for existing customers.
The ad asks for 7 or more years of customer-facing experience and a bachelor's degree or equivalent. Candidates must live in an eligible US state; Alaska, Hawaii, and several others are excluded.
How the example answers the ad
Three of the four requirements above, each matched to a line in the example.
SaaS renewals and growth
“Maintained 98 percent gross retention for a $8M book of business over two years.”
Maintaining 98 percent gross retention over two years across an 8 million dollar book of business shows the renewals and growth skill.
Customer data and health analytics
“Achieved 115 percent net retention by implementing proactive engagement strategies through Gainsight.”
Using Gainsight to achieve 115 percent net retention shows the use of customer health and usage tools to manage accounts.
Cross-functional renewals management
“Partnered with legal and product teams to negotiate complex service level agreements for global clients.”
Partnering with legal and product teams on complex agreements shows the cross functional renewals management skill.
The whole example as text
Daniel Kim · Senior Account Manager
Summary
Account Manager with 8 years in SaaS enterprise account growth and technical customer success. Manages portfolios of 60+ enterprise clients using Salesforce and Gainsight to drive 115 percent net dollar retention. Executes complex renewal cycles through the MEDDPICC framework and data driven risk assessment via Tableau. Partners with cross functional teams to align service level agreements with long term technical roadmaps.
Experience
Senior Account Manager · Salesforce
San Francisco, CA · 2023 - Present
- Managed a portfolio of 65 enterprise accounts, generating $12M in annual recurring revenue.
- Achieved 115 percent net retention by implementing proactive engagement strategies through Gainsight.
- Applied the MEDDPICC framework to identify and close 15 multi year expansion deals worth $3M.
- Partnered with legal and product teams to negotiate complex service level agreements for global clients.
Customer Success Manager · Zendesk
San Francisco, CA · 2021 - 2022
- Maintained 98 percent gross retention for a $8M book of business over two years.
- Conducted quarterly business reviews to align technical roadmaps with customer goals.
- Collaborated with DevOps teams to streamline incident management reporting for high touch accounts.
Account Executive · Atlassian
San Francisco, CA · 2019 - 2020
- Closed 40 new logo enterprise deals, exceeding annual quota by 110 percent.
- Led discovery sessions to understand complex DevOps toolchain requirements for prospective clients.
- Reduced sales cycle time from 6 months to 4 months using targeted value selling methods.
Sales Development Representative · Dropbox
San Francisco, CA · 2018 - 2019
- Generated 150 qualified leads per quarter, surpassing team average by 20 percent.
- Optimized outreach sequences in Salesforce to improve response rates by 15 percent.
- Collaborated with marketing teams to refine messaging for technical decision makers.
Education
Bachelor of Science in Business Administration · University of California, Berkeley
Berkeley, CA · 2014 - 2018
- Graduated Magna Cum Laude with a 3.8 GPA.
- Completed thesis on SaaS subscription model pricing sensitivity in enterprise markets.
- Led the undergraduate business consulting club for two years.
Professional Certificate in SaaS Sales · San Francisco State University
San Francisco, CA · 2018 - 2018
- Focused coursework on advanced consultative selling techniques.
- Completed capstone project regarding churn mitigation in mid market firms.
- Earned honors distinction for highest performance in technical sales simulation.
Skills
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Frequently asked questions
Is the example from an employee?
No. It is an AI-written example for this ad, made to show how a resume can answer it.
Do I need to meet every requirement?
No. The ad encourages you to submit your resume even if you do not meet every requirement, as they value potential and consider your full professional story.
Is this a remote role?
It is a hybrid model. PagerDuty has offices in eight major cities, including Atlanta, and candidates must reside in an eligible location to be employed.
Where do I apply?
On the official PagerDuty posting, through the job link on this page.
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