Payroll Operations Manager Resume Example

Payroll Operations Manager · Abbott Laboratories

North Chicago, IL · 2018 - Present

• Led a team of 8 payroll specialists, overseeing processing for 35,000+ employees across 50 states, reducing payroll errors by 15% through process re-engineering and automation.
• Managed the successful implementation of a new global payroll system (Workday Payroll), completing the project 2 months ahead of schedule and under budget by 10%.
• Developed and enforced robust internal controls and compliance procedures, resulting in 100% audit compliance for all federal, state, and local payroll regulations over a 3-year period.
• Reduced manual data entry by 25% by integrating HRIS and timekeeping systems, saving approximately 100 staff-hours per month.
• Negotiated favorable terms with payroll vendors, achieving annual cost savings of $150,000 while maintaining high service levels.

Senior Payroll Specialist · PepsiCo

Chicago, IL · 2014 - 2018

• Processed multi-state payroll for over 15,000 employees, ensuring accuracy and on-time delivery for weekly, bi-weekly, and monthly cycles.
• Identified and resolved complex payroll discrepancies, reducing reconciliation time by 20% through root cause analysis and corrective actions.
• Assisted in the migration from ADP Workforce Now to SAP SuccessFactors Payroll, supporting data validation and parallel runs for a smooth transition.
• Provided training and guidance to junior payroll staff, improving team efficiency and reducing individual processing errors by an average of 10%.

Payroll Coordinator · McDonald's Corporation

Oak Brook, IL · 2012 - 2014

• Managed payroll input and processing for 5,000+ employees, handling new hires, terminations, deductions, and tax updates.
• Reconciled payroll accounts and prepared detailed reports, contributing to a 5% reduction in discrepancies quarter-over-quarter.
• Supported year-end payroll activities, including W-2 preparation and distribution, ensuring 100% compliance with IRS deadlines.

Bachelor of Science in Business Administration, Finance Concentration · University of Illinois Urbana-Champaign

Urbana, IL · 2008 - 2012

• Graduated Cum Laude with a GPA of 3.7/4.0.
• Member of Beta Alpha Psi, professional accounting and finance fraternity.
• Awarded Dean's List honors for six consecutive semesters.

Senior Payroll Operations Manager · CloudConnect Global

San Francisco, CA · 2020 - Present

• Led a team of 8 payroll professionals responsible for processing bi-weekly payroll for 15,000+ employees across 20+ countries, reducing payroll error rates by 18% through enhanced validation protocols.
• Architected and executed the global implementation of a Workday Payroll module, consolidating 5 disparate regional systems and achieving a 25% reduction in monthly processing time.
• Successfully integrated payroll operations for 3 acquired companies within 12 months, managing data migration and compliance for an additional 3,000 employees with zero payroll disruptions.
• Oversaw the transition to a new equity compensation platform, streamlining RSU/stock option taxation and reporting for 7,000+ eligible employees, improving accuracy by 99.5%.
• Developed and enforced multi-jurisdictional compliance frameworks, preventing over $500,000 in potential penalties related to local tax and labor laws.

Payroll Operations Manager · Innovate Solutions Inc.

San Francisco, CA · 2016 - 2020

• Managed end-to-end payroll operations for a rapidly growing tech company, scaling from 800 to 3,500 employees across 30+ U.S. states and 3 international locations.
• Implemented automated timekeeping and expense management systems, reducing manual data entry by 40% and cutting processing costs by $75,000 annually.
• Negotiated and managed relationships with ADP and other third-party payroll vendors, resulting in a 10% cost saving on services while improving service level agreements.
• Developed comprehensive payroll policies and procedures, increasing audit compliance scores to 98% and ensuring timely and accurate year-end reporting (W2, 1099, etc.).
• Trained and mentored a team of 4 payroll specialists, fostering their professional development and significantly enhancing departmental efficiency.

Payroll Lead Specialist · TechStart Ventures

San Jose, CA · 2013 - 2016

• Processed multi-state bi-weekly payroll for over 500 employees, ensuring 100% accuracy and adherence to federal and state regulations.
• Supported the migration from QuickBooks Payroll to an ADP Workforce Now platform, completing the project 2 weeks ahead of schedule.
• Reconciled payroll general ledger accounts monthly, identifying and resolving discrepancies averaging $2,000 per month.
• Responded to and resolved over 50 employee payroll inquiries per week, maintaining a 95% satisfaction rate.
• Assisted with benefits administration, including 401(k) contributions, FSA, and HSA deductions, with zero errors detected during annual audits.

Master of Business Administration (MBA) · University of California, Berkeley

Berkeley, CA · 2013 - 2015

• Specialization in Finance and Global Management.
• Recipient of the Haas Merit Scholarship.
• Completed capstone project on HRIS and payroll system integration for multinational corporations.

Bachelor of Science in Business Administration · University of California, San Diego

La Jolla, CA · 2009 - 2013

• GPA: 3.8/4.0, Summa Cum Laude.
• Concentration in Accounting and Information Systems.
• Treasurer for the Business Student Association, managing an annual budget of $25,000.