Restaurant Chain Manager Resume Example

Regional Operations Manager · Veridian Dining Co.

Dallas, TX · 2019 - Present

• Oversaw daily operations for 5 distinct high-volume restaurant concepts, achieving an average 92% guest satisfaction rating across the portfolio.
• Implemented strategic cost control measures, reducing prime costs by 7% while maintaining high-quality ingredient sourcing and guest perception.
• Developed and launched a comprehensive leadership training program for 25+ managers, resulting in a 15% reduction in management turnover.
• Led the successful opening of two new restaurant locations, exceeding initial revenue projections by 12% in their first year of operation.

Multi-Unit General Manager · Artisanal Culinary Group

Austin, TX · 2015 - 2019

• Managed three high-volume, farm-to-table restaurant locations, growing combined annual revenue by 18% (from $2.5M to $2.95M) over four years.
• Streamlined inventory management and vendor relationships, reducing food waste by 10% and improving ingredient consistency for premium produce.
• Introduced a new staff development curriculum, leading to a 25% improvement in server upselling metrics and a 90% staff retention rate for top performers.
• Achieved consistent 'Excellent' ratings in health and safety inspections for all three units through rigorous compliance training and audits.

General Manager · The Grand Eatery

Houston, TX · 2013 - 2015

• Directed all aspects of a 200-seat upscale casual restaurant, increasing monthly profits by 10% within the first year.
• Recruited, trained, and managed a team of 40+ employees, improving service speed by 15% during peak hours through optimized scheduling.
• Managed P&L statements, budgeting, and forecasting, consistently maintaining COGS within 2% of targeted goals.
• Implemented new reservation and seating management system, enhancing guest flow and reducing wait times by 20%.

Bachelor of Science in Hotel & Restaurant Management · University of Houston

Houston, TX · 2009 - 2013

• Graduated Magna Cum Laude, GPA: 3.8/4.0
• Dean's List all semesters (Fall 2009 - Spring 2013)
• Completed internship at The Post Oak Hotel at Uptown Houston, focusing on fine dining operations and guest services

Area Manager · CAVA

Denver, CO · 2020 - Present

• Managed operations for 6 high-volume CAVA locations, overseeing P&L, staff development, and customer experience for a combined annual revenue of $15M+.
• Increased average unit sales by 12% year-over-year through targeted marketing initiatives and enhanced local community engagement.
• Improved operational efficiency across the district by 8% by implementing new inventory management protocols and reducing food waste.
• Developed and mentored a team of 30+ managers, resulting in a 25% reduction in manager turnover rates and improved leadership pipeline.
• Achieved a 95% satisfaction rate on health inspections across all managed stores for three consecutive years.

General Manager · Shake Shack

Denver, CO · 2017 - 2019

• Directed all aspects of a high-volume Shake Shack restaurant, including staff supervision, inventory, scheduling, and customer service.
• Grew weekly sales by 18% in the first year by optimizing guest flow and enhancing local promotional strategies.
• Recruited, hired, and trained over 50 team members, cultivating a high-performance culture that led to a 10% improvement in team engagement scores.
• Managed operational budget of $2.5M, consistently meeting or exceeding profit targets by 5% through stringent cost controls.
• Implemented new speed-of-service initiatives, reducing average wait times by 15% during peak hours.

Store Manager · Target

Aurora, CO · 2012 - 2017

• Oversaw daily operations for a 150,000 sq ft retail store with 100+ employees, managing sales, merchandising, and customer service.
• Increased store's annual revenue by an average of 7% through strategic visual merchandising and targeted promotional campaigns.
• Reduced inventory shrinkage by 20% through diligent stock management, accurate cycle counts, and enhanced loss prevention strategies.
• Led quarterly training sessions for department managers and team leads, focusing on sales techniques, customer engagement, and operational compliance.
• Achieved top 10% ranking in district for customer satisfaction scores, based on internal survey data.

Bachelor of Science in Business Administration · University of Colorado Boulder

Boulder, CO · 2008 - 2012

• Graduated with Honors, GPA: 3.8/4.0
• Dean's List all semesters for academic excellence