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Senior Solutions Engineer
Synthesia · New York City
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What Synthesia asks for
From Synthesia's Senior Solutions Engineer ad, checked 3 Nov 2026.
Technical depth and integrations
Deep knowledge in creation flows, APIs, and integrations with systems such as learning management, human capital management, and CRM, plus security and compliance topics.
Sales methodology and discovery
Expertise in discovery calls and sales frameworks like MEDDPICC to translate technical needs into business value and ROI.
Demo and pilot storytelling
Designing and delivering technical demonstrations and proof of concept readouts that focus on business narratives and executive presence rather than just features.
Product and roadmap collaboration
Partnering with product teams to share field feedback, flag missing capabilities, and help shape the future roadmap based on customer pain points.
How the example answers the ad
Sales methodology and discovery
“Led 15+ enterprise discovery sessions using MEDDPICC to uncover technical blockers, resulting in a 22% increase in sales conversion for API integrations.”
Using MEDDPICC during 15+ discovery sessions to find technical blockers covers the sales methodology and discovery requirements.
Technical depth and integrations
“Architected middleware solutions using Python and REST APIs that connected client HRIS systems with video delivery pipelines.”
Developing Python middleware and REST APIs to connect HRIS systems shows technical depth and integrations experience.
Demo and pilot storytelling
“Presented quarterly pilot performance reviews to executive stakeholders, securing $2M in new annual recurring revenue.”
Reviews of pilot performance presented to executives for $2M in revenue show the executive presence and pilot readout parts of demo and pilot storytelling.
Product and roadmap collaboration
“Partnered with product management to prioritize SSO and OAuth security features, influencing the roadmap based on feedback from 50+ enterprise accounts.”
Prioritizing security features with product management based on 50 accounts shows the roadmap collaboration and field feedback components of this requirement.
The whole example as text
Kwame Osei · Senior Solutions Engineer
Summary
Senior Solutions Engineer with 6 years of experience in enterprise SaaS. Designs scalable API integrations and video-synthesis workflows for global media and technology companies. Leads technical discovery through MEDDPICC frameworks to quantify business value for executive teams. Collaborates with product managers to shape feature roadmaps based on field-driven requirements for security and identity management.
Experience
Senior Solutions Engineer · Twilio
Seattle, WA · 2024 - Present
- Led 15+ enterprise discovery sessions using MEDDPICC to uncover technical blockers, resulting in a 22% increase in sales conversion for API integrations.
- Designed 10+ custom video synthesis workflows for Fortune 500 clients, reducing manual production time by 40% annually.
- Presented quarterly pilot performance reviews to executive stakeholders, securing $2M in new annual recurring revenue.
- Partnered with product management to prioritize SSO and OAuth security features, influencing the roadmap based on feedback from 50+ enterprise accounts.
- Architected middleware solutions using Python and REST APIs that connected client HRIS systems with video delivery pipelines.
Solutions Engineer · Adobe
San Jose, CA · 2022 - 2024
- Managed technical onboarding for 30+ media accounts, achieving a 95% satisfaction rate for complex Adobe Creative Cloud integrations.
- Translated complex technical requirements into business ROI models for prospective clients, accelerating deal closures by 15 days on average.
- Delivered 40+ high-impact technical demonstrations that highlighted platform scalability and AI-driven content automation.
- Collaborated with engineering teams to fix identified identity management vulnerabilities, ensuring compliance for 100% of global enterprise deals.
- Contributed field feedback to the product roadmap, leading to the deployment of 3 key features requested by high-volume media partners.
Associate Solutions Engineer · Salesforce
San Francisco, CA · 2020 - 2022
- Supported technical discovery calls for 100+ small-to-medium business clients, providing solutions that increased platform utilization by 30%.
- Authored 15 technical documentation guides for platform APIs and SDKs, reducing support ticket volume by 20% in the first year.
- Coordinated with sales representatives to validate technical feasibility for complex product customizations during the pre-sales cycle.
- Conducted 50+ technical demonstrations focusing on CRM data synchronization and automated marketing workflows.
- Resolved 200+ technical blockers during proof of concept phases, ensuring seamless integration of third-party video tools into the ecosystem.
Education
M.S. in Software Engineering · Georgia Institute of Technology
Atlanta, GA · 2018 - 2020
- Maintained 3.9 GPA throughout graduate coursework focusing on distributed systems.
- Recipient of the Dean's List for Excellence in Engineering research.
B.S. in Computer Science · University of Washington
Seattle, WA · 2014 - 2018
- Graduated with 3.8 GPA and Departmental Honors in Software Development.
Skills
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Frequently asked questions
Is the example from an employee?
No. It is an AI-written example for this ad, made to show how a resume can answer it.
What level of experience is required?
You need at least 5 years of experience in pre-sales, solutions engineering, or similar technical roles at SaaS companies.
Are there specific technical skills that would make me stand out?
The ad highlights experts in MEDDPICC and Command of the Message, as well as candidates with specific experience in video AI.
Where do I apply?
On the official Synthesia posting, through the job link on this page.
What happens when I tailor my resume here?
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