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Professional Services Engineer II
Tines · Ireland (Remote)
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What Tines asks for
From Tines' Professional Services Engineer II ad, checked 3 Nov 2026.
API integration and troubleshooting
Applying API documentation to connect security and IT tools using various authentication methods such as OAuth2 and JWT.
Customer workflow scoping
Analyzing customer tools and pain points to scope automation stories, identify blockers, and build roadmaps for their automation journey.
Solution design and deployment
Designing, building, and deploying production-ready automation workflows in customer environments, including live wire-framing and technical documentation.
The ad asks for at least 5 years of experience in Professional Services and SOAR or automation platforms. Listed location is Ireland (Remote).
How the example answers the ad
Customer workflow scoping
“Led live technical discovery workshops to map client infrastructure, resulting in 20 custom automation roadmaps that scaled operational capacity by 50 percent”
Workshops to map infrastructure and create 20 custom roadmaps show the discovery and planning phases of customer workflow scoping.
API integration and troubleshooting
“Spearheaded the integration of firewall log aggregation systems with internal SIEM tools for 12 key enterprise accounts using OAuth2 authentication”
Connecting firewall and SIEM tools using OAuth2 authentication for 12 accounts shows the technical connection and authentication aspects of API integration and troubleshooting.
Solution design and deployment
“Designed and deployed enterprise-grade SOAR playbooks using Python and RESTful APIs to automate incident triaging across global distributed teams”
Building SOAR playbooks with Python and APIs for global teams shows the creation and implementation phases of solution design and deployment.
The whole example as text
Nathan Williams · Staff Professional Services Engineer
Summary
Professional Services Engineer with 6 years of experience in security automation and workflow orchestration. Leads customer discovery sessions to identify manual bottlenecks in high-volume security operations centers. Architects complex integrations between SIEM and EDR platforms using OAuth2-authenticated APIs to drive operational efficiency. Deploys production-ready automation scripts and comprehensive technical documentation to reduce average incident response times by 42 percent.
Experience
Staff Professional Services Engineer · Cloudflare
Seattle, WA · 2023 - Present
- Orchestrated 15+ complex API-driven automation migrations for Fortune 500 clients, resulting in a 30 percent reduction in manual security analyst ticket processing time
- Led live technical discovery workshops to map client infrastructure, resulting in 20 custom automation roadmaps that scaled operational capacity by 50 percent
- Designed and deployed enterprise-grade SOAR playbooks using Python and RESTful APIs to automate incident triaging across global distributed teams
- Mentored a team of 4 junior engineers on security workflow design, reducing onboarding time for new hires by 25 percent
- Developed comprehensive technical documentation and wireframes that maintained a 98 percent customer satisfaction rating on deployment projects
Solutions Architect · Palo Alto Networks
San Francisco, CA · 2021 - 2023
- Spearheaded the integration of firewall log aggregation systems with internal SIEM tools for 12 key enterprise accounts using OAuth2 authentication
- Delivered end-to-end automation design services that optimized data ingestion rates by 35 percent and cleared existing technical debt in customer workflows
- Provided advanced technical guidance on threat intelligence platform API configurations, improving threat actor detection speeds by 20 percent
- Authored 10 reusable automation modules deployed across client environments, significantly accelerating project delivery timelines by 15 percent
Deployment Engineer · CrowdStrike
Sunnyvale, CA · 2020 - 2021
- Deployed EDR endpoint security agents across 50,000+ endpoints for 25 high-traffic client environments with 99.9 percent uptime
- Automated deployment validation scripts using shell scripting and cloud provider APIs, reducing manual verification cycles by 20 hours per week
- Troubleshot complex connectivity issues in customer APIs, maintaining a 4.8 out of 5 stars service rating from enterprise security managers
- Facilitated 15 technical training sessions for end-users, ensuring seamless transition to new cloud-based security orchestration interfaces
Education
Bachelor of Science in Computer Science · University of Washington
Seattle, WA · 2016 - 2020
- Graduated Cum Laude with a 3.8 GPA
- Completed senior capstone project on cloud infrastructure security
- Served as teaching assistant for advanced data structures and algorithms
Master of Science in Information Security · Georgia Institute of Technology
Atlanta, GA · 2022 - 2024
- Conducted thesis research on automated threat detection via machine learning
- Maintained 3.9 GPA through specialized coursework in cryptography and network defense
- Participated in regional cyber defense competitions with team honors
Skills
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Frequently asked questions
Is the example from an employee?
No. It is an AI-written example for this ad, made to show how a resume can answer it.
Is this role remote?
Yes. The ad lists the location as Ireland (Remote).
Does this role require manual coding?
No. The role involves using technical expertise to transform operations without the necessity for manual coding.
Where do I apply?
On the official Tines posting, through the job link on this page.
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