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Operations Manager
Via · Rochester, MN
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What Via asks for
From Via's Operations Manager ad, checked 5 Nov 2026.
Employee lifecycle management
Handling all stages of employment, from bringing new staff on board to managing departures, including all legal paperwork and pre-hire checks.
Unionized workforce experience
Working with staff members who are part of a union and applying the terms of collective bargaining agreements.
Employment law and regulations
Applying knowledge of federal and local labor laws, including rules for medical leave, disability accommodations, and overtime pay.
Employee relations and advocacy
Managing sensitive staff issues, conducting internal investigations, and acting as a point of contact for feedback and conflict resolution.
The ad asks for at least 3 years of work in human resources functions, such as staff relations or hiring. Candidates must live near Rochester, MN, and work in person 5 days per week.
How the example answers the ad
Unionized workforce experience
“Managed a daily workforce of 180 unionized drivers, ensuring 99.8% shift compliance and adherence to collective bargaining agreements.”
Supervising 180 unionized drivers and following collective bargaining agreements shows experience with a unionized workforce.
Employment law and regulations
“Oversaw FMLA and ADA compliance for 30+ concurrent cases, ensuring 100% accuracy in medical documentation and federal regulatory reporting.”
Managing 30 cases of FMLA and ADA compliance shows knowledge of federal labor laws regarding medical leave and disability accommodations.
Employee lifecycle management
“Directed the full employee lifecycle for 45 new hires per quarter, reducing time-to-productivity by 18% through optimized onboarding materials.”
Handling 45 new hires per quarter and optimizing onboarding materials covers the initial stages of employee lifecycle management.
Employee relations and advocacy
“Led 12 formal internal investigations regarding workplace misconduct, resulting in zero legal escalations or successful union grievances.”
Directing 12 internal investigations into misconduct shows experience with employee relations and conflict resolution.
The whole example as text
Brandon Jackson · Operations Manager
Summary
Operations Manager with 6 years of experience driving logistics and human capital strategy. Oversees full-cycle employee management for a workforce of 150+ staff across high-volume transit hubs. Executes complex union relations and regulatory compliance across multi-site operations. Streamlines onboarding workflows and conducts impartial workplace investigations to maintain operational integrity.
Experience
Operations Manager · Amazon Logistics
Kent, WA · 2023 - Present
- Managed a daily workforce of 180 unionized drivers, ensuring 99.8% shift compliance and adherence to collective bargaining agreements.
- Directed the full employee lifecycle for 45 new hires per quarter, reducing time-to-productivity by 18% through optimized onboarding materials.
- Led 12 formal internal investigations regarding workplace misconduct, resulting in zero legal escalations or successful union grievances.
- Reduced annual turnover rates by 12% by implementing structured feedback loops and monthly leadership touchpoints for front-line staff.
- Oversaw FMLA and ADA compliance for 30+ concurrent cases, ensuring 100% accuracy in medical documentation and federal regulatory reporting.
Human Resources & Site Operations Coordinator · UPS
Tacoma, WA · 2021 - 2023
- Coordinated payroll and overtime processing for a regional hub, identifying discrepancies that saved the site $45,000 annually.
- Partnered with cross-functional leadership to standardize onboarding documentation, decreasing site-wide administrative errors by 25%.
- Managed day-to-day employee relations and conflict resolution for a staff of 120, maintaining a 95% internal satisfaction rating.
- Executed quarterly audits on workplace safety compliance, achieving an improvement of 30% in OSHA-recordable incident reductions.
- Supported labor relations teams during contract renewal discussions, providing data-driven analytics on labor hours and workforce output.
Logistics Operations Lead · FedEx Ground
Portland, OR · 2020 - 2021
- Supervised a high-volume distribution floor of 90 employees, optimizing lane flow to increase daily throughput by 15%.
- Administered pre-employment screening and onboarding for seasonal peak demand, processing 200+ contractors within a six-week window.
- Documented all incident reports and safety violations, reducing repeat infractions by 20% through targeted team training sessions.
- Assisted in the implementation of new routing software, training 50+ staff members on efficient data entry and reporting procedures.
- Resolved daily personnel scheduling conflicts, maintaining full staffing levels during critical shipping periods with zero downtime.
Education
Bachelor of Science in Business Administration · University of Washington
Seattle, WA · 2016 - 2020
- Graduated Magna Cum Laude with a 3.85 GPA.
- Served as President of the Operations Management Student Association.
- Completed a capstone thesis on supply chain logistics and labor efficiency models.
Skills
More Via roles like this one
Frequently asked questions
Is the example from an employee?
No. It is an AI-written example for this ad, made to show how a resume can answer it.
Is this a remote or hybrid role?
No. The position requires working in person 5 days per week at the Rochester office and traveling to other sites as needed.
Do I need experience working with unions?
It is preferred but not strictly required. The ad lists experience with unionized populations and collective bargaining agreements as a plus.
Where do I apply?
On the official Via posting, through the job link on this page.
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