Successfully integrated a new neurological rehabilitation unit, expanding capacity by 35% and reducing patient wait times by 20% within 18 months, addressing a critical regional shortage of specialized care for stroke and spinal cord injury patients. This complex initiative at Houston Methodist Hospital involved securing $4.5 million in capital funding, coordinating across five departments, and navigating stringent regulatory approvals. My leadership ensured seamless operationalization, significantly enhancing patient access to vital, specialized rehabilitation services.
My strategic approach to operational efficiency consistently yields tangible results. I revamped our departmental budgeting process using Workday, which reduced operational costs by 12% annually across a $20M budget, while maintaining exceptional patient satisfaction scores above 95% over two years. Furthermore, I developed and implemented a new evidence-based patient care pathway for post-stroke recovery, utilizing advanced neurorehabilitation techniques and cross-functional staff training, which decreased average length of stay by 15% and improved functional outcomes (FIM scores) by an average of 25% for neurological patients. I also led a 60-member team through a critical Epic EMR migration, achieving 100% user adoption within three months.
Continuum Health Group's recent initiative to integrate advanced telerehabilitation services across its network profoundly resonates with my operational excellence and strategic planning expertise. My experience in leading significant change management initiatives and optimizing complex healthcare delivery models aligns perfectly with your vision for expanding access and improving patient outcomes through innovative digital solutions. I am confident my abilities to streamline processes and develop high-performing teams would significantly contribute to the successful, widespread adoption and effectiveness of these crucial new programs.
My extensive experience in optimizing rehabilitation services and leading high-performing, multidisciplinary teams aligns perfectly with the strategic vision of Continuum Health Group. I am confident that my leadership will significantly contribute to your organization's commitment to exceptional patient outcomes, operational efficiency, and sustained growth. I welcome the opportunity to discuss how my qualifications can benefit your team and help achieve your ambitious goals in more detail.
Best regards,
Isabel Santos