Boosting conversion rates by 12 percent through a targeted personalization engine at Expedia Group established a new baseline for our consumer booking interface. Tasked with managing a multi-million dollar product suite, I identified significant friction in the user journey that prevented cross-device transaction completion. By prioritizing key technical debt and deploying a revamped recommendation logic, I helped capture latent demand in a high-volume market. My experience aligns with the Senior Product Manager opening at Hopper, where scaling sophisticated travel tools requires a precise balance of technical rigor and user-centric strategy.
During my tenure at Booking.com, I utilized Amplitude to analyze user drop-off points, refining the reservation flow to recover two million dollars in annual revenue. I subsequently led MVP development for a price-tracking tool at TripAdvisor using Agile methodology, successfully shipping the feature within four months to beat competitive roadmaps. At Kayak, I employed SQL and Tableau to identify distinct churn patterns in user cohorts, resulting in a 15 percent improvement in long-term retention. These efforts demonstrate my ability to bridge raw travel data with tangible, high-impact product outcomes.
Hopper stands out because of its sophisticated approach to price prediction and the integration of financial tools into the travel shopping experience. My expertise in predictive user journey mapping and feature prioritization fits your focus on fintech-led travel operations perfectly. I admire how Hopper uses machine learning to reduce consumer uncertainty during the booking process. Leveraging my background in complex travel data sets to further optimize your booking operations is a logical next step for my career and provides a direct path to contribute to your company scale and reach.
My technical foundation in SQL and Amplitude, combined with a proven history of shipping high-impact travel products, prepares me to navigate the complexities of Hopper operations. I look forward to discussing how my specific experience in the competitive travel landscape can help accelerate your upcoming product roadmap. Please review my attached resume for a detailed view of my past results and project management style. I am available for a conversation at your convenience to explore how my skills can support your vision for the future of travel.
Best regards,
Carlos Reyes