Achieving a 15% increase in first-year student retention within a cohort of 200 at-risk students over two years, reversing a declining trend, stands out as a core accomplishment from my time as a Senior Student Success Coach at Boston University. This significant improvement occurred during a period of heightened student disengagement post-pandemic, demanding proactive, individualized intervention and a deeply empathetic approach to navigating complex academic and personal challenges. My success stemmed from implementing targeted support plans and building strong, trusting relationships.
My work consistently involves guiding 120+ students annually through academic and personal challenges, resulting in a 90% success rate for students on academic probation returning to good standing through personalized academic plans developed in EAB Navigate. I have also facilitated over 30 workshops on career readiness and interview skills, directly assisting 75% of my caseload in securing internships or full-time roles within six months of graduation. Furthermore, I managed 20+ critical student cases each semester involving mental health crises or severe academic difficulties, acting as a primary liaison with university counseling services and disability services to ensure comprehensive support and maintain student well-being.
Ascend Learning Collective's commitment to leveraging predictive analytics for early intervention, as highlighted in your recent white paper on student attrition, deeply resonates with my data-driven approach. My expertise in EAB Navigate and developing proactive retention strategies aligns perfectly with your mission to empower every student. I am particularly drawn to your focus on holistic development, where my strengths in academic coaching and career development can contribute meaningfully to your integrated success model.
My extensive experience as a Senior Student Success Coach, particularly in driving measurable improvements in student retention and academic success, positions me to immediately contribute to Ascend Learning Collective's goals. I am confident my collaborative approach to student advocacy and my proficiency with critical success platforms like Salesforce Education Cloud will make me a valuable asset. I welcome the opportunity to discuss how my qualifications can directly benefit your team and look forward to speaking with you soon.
Best regards,
Liam Murphy
