Admin Support Manager Resume Example

Admin Support Manager · Salesforce

San Francisco, CA · 2021 - Present

• Managed a team of 5 administrative assistants, increasing departmental support efficiency by 25% and achieving 95% positive feedback scores from internal stakeholders.
• Implemented new vendor management protocols, resulting in a 15% reduction in office supply costs and securing favorable terms for key service contracts.
• Developed and delivered comprehensive onboarding and training programs for new administrative staff, reducing ramp-up time by 20%.
• Streamlined executive calendar management and travel logistics for a team of 7 senior executives, improving scheduling accuracy by 30%.
• Spearheaded the successful transition to a new project management software, enhancing team collaboration and project tracking for 50+ ongoing initiatives.

Senior Administrative Assistant · Dropbox

San Francisco, CA · 2018 - 2021

• Provided high-level administrative support to a VP and a team of 15, managing complex calendars, travel, and expense reports with 100% accuracy.
• Coordinated and executed over 60 large-scale meetings and events annually, ensuring seamless operations and positive attendee experiences.
• Managed an annual departmental budget of $150,000, achieving 10% cost savings through diligent tracking and negotiation with vendors.
• Created and maintained critical databases and reporting systems, improving data accessibility and reporting efficiency by 20% for leadership decisions.
• Acted as a primary liaison between departments, facilitating communication and project coordination for key cross-functional initiatives.

Bachelor of Science in Business Administration · University of California, Berkeley

Berkeley, CA · 2014 - 2018

• Graduated Cum Laude with a GPA of 3.8/4.0
• Awarded Dean's List for all eight semesters
• Member of the Business Student Association, coordinating 10+ professional development events annually

Executive Operations Manager · SolarWinds

Austin, TX · 2021 - Present

• Managed complex calendars, domestic and international travel, and expense reporting for 4+ C-suite executives, reducing scheduling conflicts by 25% and optimizing travel expenditures by 15%.
• Led administrative support for key strategic initiatives, coordinating logistics for 10+ cross-functional project teams and ensuring timely completion of deliverables for executive review.
• Streamlined executive reporting processes by implementing automated dashboards, reducing monthly report preparation time by 30 hours for weekly executive business reviews.
• Developed and implemented new vendor management protocols for executive services, resulting in a 10% reduction in operational costs annually.

Senior Administrative Coordinator · RetailMeNot

Austin, TX · 2018 - 2020

• Provided comprehensive administrative support to the VP of Product and a team of 15 product managers, improving team efficiency by 20% through proactive scheduling and resource allocation.
• Organized and managed logistics for over 50 large-scale meetings and company events, including annual product summits for 200+ attendees, staying 5% under budget.
• Facilitated onboarding for 30+ new team members, ensuring smooth integration and access to necessary resources and training.
• Managed departmental budgets and procurement processes, reconciling expenditures monthly and identifying savings opportunities totaling $10,000 annually.

Bachelor of Business Administration (BBA) in Management · The University of Texas at Austin

Austin, TX · 2014 - 2018

• Graduated with Honors, GPA: 3.7/4.0
• Relevant coursework included Operations Management, Organizational Behavior, and Project Management Fundamentals