Casino Pit Boss Resume Example

Pit Boss · Ocean Casino Resort

Atlantic City, NJ · 2021 - Present

• Managed daily operations for 15+ table games, including Baccarat, Blackjack, and Roulette, maintaining 99.8% game integrity and adherence to NJ DGE regulations.
• Increased VIP player engagement by 15% through personalized service protocols and efficient resolution of high-stakes disputes, resulting in enhanced patron loyalty.
• Supervised a team of 25 dealers and floor supervisors, reducing procedural errors by 20% through targeted training and performance feedback.
• Implemented new chip inventory management system, reducing audit discrepancies by 10% and improving pit efficiency.

Table Games Floor Supervisor · Borgata Hotel Casino & Spa

Atlantic City, NJ · 2018 - 2021

• Oversaw 8-10 table games per shift, ensuring fair play, security, and exceptional customer service for over 300 guests daily.
• Trained 10+ new dealers and supervised ongoing performance, contributing to a 5% improvement in departmental service scores.
• Identified and reported suspicious activity, preventing potential losses estimated at $50,000+ over a three-year period.
• Managed customer disputes and resolved issues promptly, maintaining high guest satisfaction ratings (95%).

Bachelor of Science in Hospitality Management · Rutgers University

New Brunswick, NJ · 2013 - 2017

• Graduated Magna Cum Laude
• GPA: 3.8/4.0
• Dean's List all semesters

Hotel Operations Manager · The Ritz-Carlton, Philadelphia

Philadelphia, PA · 2014 - 2017

• Managed daily operations for a 300+ room luxury hotel, overseeing a team of 45 staff members across front desk, concierge, and housekeeping departments.
• Implemented new guest service protocols that increased guest satisfaction scores by 15% within the first year.
• Reduced operational costs by 10% ($50,000 annually) through efficient scheduling and inventory management without compromising service quality.
• Trained and mentored 20+ new hires, improving team efficiency and reducing onboarding time by 25%.

Assistant Pit Boss · Hard Rock Hotel & Casino Atlantic City

Atlantic City, NJ · 2017 - 2020

• Supervised up to 10 table games (Blackjack, Roulette, Craps, Baccarat) simultaneously, ensuring adherence to gaming regulations and company policies.
• Trained 15 new dealers and floor supervisors on game rules, chip handling, and customer service standards, leading to a 20% reduction in training cycle time.
• Identified and resolved 50+ instances of suspicious play or potential fraud, protecting casino assets totaling over $100,000.
• Managed player disputes and escalated issues, maintaining a 95% resolution rate on the pit floor to ensure positive guest experience.

Casino Pit Boss · Ocean Casino Resort

Atlantic City, NJ · 2020 - Present

• Led a team of 25+ dealers and 5 floor supervisors across 2 high-volume pits, maximizing table game efficiency and profitability.
• Implemented strategic game placement and staffing adjustments that increased average daily revenue per table by 12% over two years.
• Successfully managed guest relations and escalated situations, resolving 98% of high-stakes player issues to maintain premium service levels.
• Ensured 100% compliance with New Jersey gaming regulations, passing all quarterly audits with zero deficiencies.
• Mentored and developed emerging leaders, promoting 3 floor supervisors to Assistant Pit Boss roles within 18 months.

Bachelor of Science in Hospitality Management · Cornell University

Ithaca, NY · 2010 - 2014

• Graduated Magna Cum Laude with a GPA of 3.8/4.0
• Completed capstone project on optimizing guest flow in high-occupancy venues
• Vice President of Hospitality Student Association