Compliance Manager Resume Example

Senior Compliance Manager, Global Payments · Stripe

San Francisco, CA · 2021 - Present

• Led a team of 8 compliance analysts, overseeing AML, KYC, and sanctions compliance for a portfolio of over 1.5 million active users across 50+ countries, reducing alert volumes by 25% through process optimization.
• Developed and implemented a global regulatory change management framework, ensuring 100% adherence to new payment services directives (PSD2) and state-level money transmitter licensing requirements.
• Managed 10+ external regulatory audits and internal reviews annually, achieving zero significant findings and maintaining a 98% satisfaction rating from internal stakeholders.
• Collaborated with product and engineering teams to embed compliance by design, integrating automated KYC checks into new product launches, resulting in a 15% faster merchant onboarding process.
• Reduced potential fraud losses by 18% through enhanced transaction monitoring rules and real-time risk assessment models for high-risk transactions.

Compliance Manager, FinTech Operations · Block (formerly Square)

San Francisco, CA · 2016 - 2021

• Oversaw compliance programs for Square's Cash App, focusing on BSA/AML, OFAC, and consumer protection regulations, resulting in a 30% reduction in regulatory report filing errors.
• Designed and delivered comprehensive compliance training programs for 500+ employees across risk, customer support, and sales departments, improving compliance awareness scores by 40%.
• Managed third-party vendor due diligence and ongoing monitoring for 70+ critical vendors, ensuring adherence to data privacy (CCPA) and security standards (PCI DSS).
• Streamlined the SAR filing process, improving efficiency by 20% and ensuring timely submission of over 500 suspicious activity reports annually.
• Played a key role in achieving PCI DSS Level 1 compliance for two consecutive years, managing external audits and coordinating remediation efforts.

Compliance Analyst · PayPal

San Jose, CA · 2012 - 2016

• Conducted daily transaction monitoring and analysis for potential money laundering and terrorist financing activities, identifying and escalating 300+ suspicious cases per quarter.
• Assisted in the development and implementation of new compliance policies and procedures in response to evolving regulatory landscapes, reducing compliance gaps by 10%.
• Performed enhanced due diligence (EDD) on high-risk customers, ensuring compliance with global KYC standards.
• Collaborated with legal counsel on regulatory inquiries and data requests, ensuring accurate and timely responses.
• Contributed to internal audit preparation, successfully resolving 95% of findings related to data integrity and record-keeping.

Master of Science in Financial Regulation & Risk Management · Fordham University

New York, NY · 2010 - 2012

• Specialized in Anti-Money Laundering (AML) and Sanctions compliance.
• Thesis: "The Impact of Digital Currencies on Traditional AML Frameworks."
• GPA: 3.9/4.0

Bachelor of Business Administration in Finance · New York University Stern School of Business

New York, NY · 2006 - 2010

• Graduated Magna Cum Laude.
• Coursework included Financial Law, Corporate Governance, and Investment Analysis.
• Recipient of the Dean's Scholarship for Academic Excellence.

Senior Compliance Manager · Charles Schwab

San Francisco, CA · 2021 - Present

• Led a team of 4 compliance analysts in developing and implementing AML/BSA programs, reducing identified high-risk transactions by 15% within the first year.
• Developed and delivered comprehensive compliance training to over 500 employees annually, resulting in a 25% improvement in internal audit scores related to regulatory knowledge.
• Managed regulatory examinations and inquiries from SEC and FINRA, successfully resolving 100% of findings with no material adverse impacts.
• Implemented a new compliance monitoring system, improving detection efficiency for market abuse by 30% and reducing manual review time by 20 hours per week.

Compliance Officer · Union Bank (now part of U.S. Bank)

San Francisco, CA · 2017 - 2021

• Conducted forensic analysis of financial transactions, identifying and reporting 20+ suspicious activity reports (SARs) that led to critical investigations.
• Authored and updated 50+ compliance policies and procedures to reflect changes in regulatory requirements (e.g., Dodd-Frank Act, GDPR), ensuring 100% policy adherence during internal audits.
• Collaborated with legal and business units to provide compliance guidance on new product development, mitigating potential regulatory risks by 20% pre-launch.
• Performed root cause analysis on compliance breaches, reducing repeat incidents by 35% through targeted training and process improvements.

Senior Risk Analyst · Pacific Investment Management Company (PIMCO)

Newport Beach, CA · 2015 - 2017

• Developed and maintained risk models for fixed income portfolios, contributing to a 5% reduction in unexpected portfolio losses over a 12-month period.
• Identified and escalated 10+ high-impact operational risks, leading to the implementation of new controls that reduced potential financial exposure by $5M.
• Presented monthly risk assessments to senior management and investment committees, informing strategic decisions and ensuring regulatory alignment.
• Automated data collection and reporting processes using Python, improving reporting efficiency by 40% and data accuracy by 10%.

Master of Business Administration (MBA) · University of California, Berkeley Haas School of Business

Berkeley, CA · 2013 - 2015

• Concentration in Finance and Risk Management
• Dean's List 2014, 2015
• Awarded Haas Leadership Scholarship

Bachelor of Arts in Economics · University of Washington

Seattle, WA · 2009 - 2013

• Graduated Magna Cum Laude, GPA: 3.8/4.0
• Member, Omicron Delta Epsilon International Honor Society for Economics
• Relevant coursework: Econometrics, Financial Markets, International Trade