Convention Services Coordinator Resume Example

Convention Services Manager · MGM Grand Las Vegas

Las Vegas, NV · 2021 - Present

• Managed 40+ large-scale conventions annually, ranging from 500 to 10,000 attendees, generating over $15M in annual revenue.
• Achieved an average client satisfaction score of 95% by proactively addressing needs and meticulously coordinating all event aspects from contract to execution.
• Oversaw F&B planning and logistics for events, collaborating with culinary teams to deliver custom menus and reduce waste by 10%.
• Streamlined event planning processes using Delphi.fdc, reducing planning time by 15% and improving inter-departmental communication.
• Negotiated contracts with over 20 external vendors, securing 5% cost savings on AV, decor, and entertainment services.

Convention Services Coordinator · Venetian Resort Las Vegas

Las Vegas, NV · 2017 - 2021

• Coordinated logistics for 60+ mid-sized conferences and corporate events annually, serving 100-500 guests per event.
• Developed and managed event budgets averaging $50,000-$250,000, consistently staying within 2% of allocated funds.
• Facilitated pre-convention meetings with clients and internal departments, ensuring clear communication and alignment on event objectives.
• Processed and managed client billing and accounts receivable, improving payment collection efficiency by 20% through diligent follow-up.
• Trained and mentored 3 new event support staff, enhancing team productivity and service quality.

Bachelor of Science in Hospitality Management · University of Nevada, Las Vegas

Las Vegas, NV · 2013 - 2017

• Graduated Summa Cum Laude with a GPA of 3.9/4.0
• Awarded Dean's List all 8 semesters for academic excellence
• Completed Capstone Project: 'Optimizing Convention F&B Operations for Increased Profitability'

Senior Convention Services Coordinator · McCormick Place Convention Center

Chicago, IL · 2021 - Present

• Directed the successful execution of over 70 large-scale conventions and trade shows annually, accommodating up to 50,000 attendees per event.
• Managed a portfolio exceeding $10 million in event services contracts, consistently achieving 95% client satisfaction ratings through proactive communication and issue resolution.
• Streamlined vendor management processes, resulting in a 15% reduction in average procurement time and a 10% saving on external service costs.
• Led and mentored a team of 3 junior coordinators, enhancing team productivity by 20% and improving onboarding efficiency.
• Developed and implemented new operational checklists for event setup and breakdown, decreasing post-event reconciliation errors by 25%.

Convention Services Coordinator · Abbott Laboratories

North Chicago, IL · 2018 - 2021

• Coordinated all logistical aspects for 40+ internal and external corporate events annually, ranging from scientific symposia to executive retreats.
• Managed event budgets averaging $250,000, ensuring all events were delivered within 5% of projected costs.
• Negotiated contracts with vendors, venues, and suppliers, achieving an average of 8% cost savings on services.
• Facilitated cross-departmental collaboration, ensuring seamless execution of event timelines and deliverables, improving inter-departmental feedback scores by 18%.
• Implemented a new event feedback system that captured key insights, leading to a 10% improvement in attendee experience year-over-year.

Bachelor of Science in Hospitality Management · University of Illinois Chicago (UIC)

Chicago, IL · 2014 - 2018

• Graduated Magna Cum Laude with a GPA of 3.8/4.0
• Recipient of the Dean's List for all semesters
• Completed capstone project on sustainable event practices, reducing theoretical waste by 25%