Director of Laboratory Services Resume Example

Director, Core Laboratory Operations · Quest Diagnostics

Marlborough, MA · 2018 - Present

• Led a team of 150+ laboratory professionals across three shifts, overseeing automated core lab operations processing over 50,000 samples daily with 99.8% on-time reporting.
• Spearheaded the implementation of a new fully automated chemistry and immunoassay line, increasing throughput by 30% and reducing turnaround time by 15% within 18 months.
• Achieved 15% reduction in operational costs ($2.5M annual savings) by optimizing reagent utilization, negotiating vendor contracts, and streamlining workflow processes.
• Ensured continuous CAP, CLIA, and New York State regulatory compliance, successfully navigating 5 unannounced audits with zero major deficiencies.
• Developed and managed a $12M annual operating budget and capital expenditure plan, consistently meeting financial targets.

Associate Director, Clinical Operations · LabCorp

Burlington, NC · 2012 - 2018

• Managed a portfolio of clinical laboratory sections including Toxicology, Special Chemistry, and Molecular Diagnostics, supporting over 20,000 tests per day.
• Directed the validation and launch of 15+ new diagnostic assays, expanding service offerings and contributing to a 10% revenue increase in specialized testing.
• Implemented Lean Six Sigma methodologies, resulting in a 20% reduction in processing errors and a 25% improvement in departmental efficiency.
• Led a team of 80 scientists and technologists, fostering professional development and reducing staff turnover by 18% through mentorship programs.
• Coordinated with IT to optimize Laboratory Information System (LIS) integration, improving data accuracy and reporting speed by 10%.

Laboratory Manager, Core Lab · ARUP Laboratories

Salt Lake City, UT · 2008 - 2012

• Oversaw daily operations for the Core Laboratory, ensuring compliance with all quality control and assurance standards for 150,000+ tests performed monthly.
• Managed a team of 45 medical technologists and lab assistants, responsible for scheduling, performance reviews, and training programs.
• Successfully guided the lab through a CAP reaccreditation process, achieving a perfect score on all critical elements.
• Reduced instrument downtime by 12% through the implementation of a proactive maintenance schedule and enhanced staff training on troubleshooting.
• Participated in budget planning, identifying cost-saving opportunities that resulted in a 5% reduction in consumable expenditures annually.

Ph.D. in Biomedical Sciences · University of California, San Francisco (UCSF)

San Francisco, CA · 2003 - 2008

• Doctoral research focused on novel biomarker discovery for infectious diseases.
• Awarded University Fellowship for outstanding academic achievement.
• Graduated with a GPA of 3.9/4.0.

B.S. in Medical Technology · University of Washington

Seattle, WA · 1999 - 2003

• Completed clinical rotations in Chemistry, Hematology, Microbiology, and Blood Banking.
• Member of the Alpha Eta National Honor Society for Allied Health Professions.
• Graduated Magna Cum Laude.

Director of Laboratory Services · Rush University Medical Center

Chicago, IL · 2018 - Present

• Oversee a high-volume clinical laboratory processing over 3.5 million tests annually, managing a team of 120+ staff across multiple disciplines.
• Spearheaded the implementation of a new Laboratory Information System (LIS), reducing manual errors by 25% and improving data integration across hospital systems.
• Achieved and maintained 100% regulatory compliance during CAP and JCAHO inspections for three consecutive cycles, leading all audit preparations.
• Managed an annual operating budget of $25M, identifying and implementing cost-saving measures that reduced supply chain expenses by 15% without compromising quality.

Laboratory Operations Manager · University of Chicago Medical Center

Chicago, IL · 2012 - 2018

• Managed daily operations for a large academic medical center lab, including chemistry, hematology, and microbiology departments, supervising 75+ personnel.
• Improved average test turnaround time by 18% through strategic workflow redesign and implementation of lean methodologies.
• Developed and launched a comprehensive quality assurance program, resulting in a 30% reduction in pre-analytical and post-analytical errors.
• Coordinated the acquisition and validation of new high-throughput analyzers, increasing testing capacity by 40% and supporting expanded patient services.

Senior Research Scientist & Lab Lead · BioGenetics Pharmaceuticals

San Francisco, CA · 2006 - 2012

• Led a team of 8 research scientists in developing novel diagnostic assays, culminating in two successful patent applications.
• Managed the operational budget of a research laboratory ($1.2M annually), ensuring efficient resource allocation and cost control.
• Designed and executed complex molecular biology experiments, improving data accuracy by 20% through rigorous protocol optimization.
• Authored and co-authored 10 peer-reviewed publications and presented findings at 5 national scientific conferences.

Master of Health Administration (MHA) · University of Illinois Chicago

Chicago, IL · 2010 - 2012

• Specialized in Healthcare Operations and Management.
• Capstone Project: "Optimizing Clinical Laboratory Workflow for Reduced Turnaround Times".

Bachelor of Science in Molecular Biology · University of Michigan

Ann Arbor, MI · 2002 - 2006

• Graduated Cum Laude with a GPA of 3.8/4.0.
• Recipient of the Departmental Research Grant for undergraduate studies in genomics.