Education Program Manager Resume Example

Senior Education Program Manager · Global Solutions Group

Chicago, IL · 2018 - Present

• Led the strategic design and implementation of 15+ global professional development programs for 10,000+ employees, increasing internal talent retention by 18% over three years.
• Managed a $3M annual budget for learning technologies and content creation, achieving a 12% reduction in vendor costs through strategic negotiations and contract optimization.
• Developed and launched a blended learning curriculum for emerging leaders, resulting in a 25% improvement in leadership effectiveness scores across 500+ participants.
• Implemented a new learning analytics framework, providing actionable insights that improved program completion rates by 30% and skill application by 20% post-training.

Education Program Manager · TechInnovate Inc.

San Francisco, CA · 2014 - 2018

• Designed and managed the onboarding and continuous learning programs for a rapidly growing engineering team of 800+, reducing ramp-up time for new hires by 15%.
• Partnered with subject matter experts to develop 50+ technical training modules, enhancing team productivity by an average of 10% within six months of completion.
• Oversaw the migration and optimization of the company's Learning Management System (Workday Learning), improving user engagement by 40% and accessibility for global teams.
• Conducted quarterly needs assessments and gap analyses, identifying critical skill requirements and informing future curriculum development roadmap for technical roles.

Program Coordinator, Learning Solutions · Acme Corporate Training

Boston, MA · 2012 - 2014

• Supported the development and delivery of professional certification programs for 20+ corporate clients, serving over 2,000 learners annually.
• Managed client relationships and feedback loops, leading to a consistent 95% client satisfaction rate for program delivery and support services.
• Coordinated logistical aspects for in-person training workshops and virtual sessions, ensuring seamless execution for up to 100 participants per event.
• Contributed to curriculum updates based on industry trends and client needs, improving program relevance and efficacy across various training modules.

Master of Science in Learning and Organizational Change · Northwestern University

Evanston, IL · 2013 - 2015

• GPA: 3.9/4.0
• Thesis: 'Impact of Experiential Learning on Adult Skill Acquisition in Professional Settings'

Bachelor of Arts in Psychology · University of Illinois Urbana-Champaign

Urbana, IL · 2008 - 2012

• Graduated Magna Cum Laude
• Relevant coursework in Cognitive Psychology and Educational Psychology

Education Program Manager · LearnForge Inc.

Boston, MA · 2021 - Present

• Led the design and launch of three new online learning programs, increasing course enrollment by 40% and generating over $2M in new revenue within 18 months.
• Managed a budget of $500K for program development and delivery, achieving all projects 10% under budget while maintaining high quality standards.
• Developed and implemented a data-driven feedback loop using learner analytics, improving course completion rates by 15% and satisfaction scores by 10 points.
• Coordinated cross-functional teams of instructional designers, subject matter experts, and engineers across 5 simultaneous projects, ensuring timely and on-budget delivery.

Senior Program Coordinator · Global Learning Partners

Cambridge, MA · 2017 - 2021

• Oversaw the successful execution of 7-10 concurrent educational workshops and seminars annually for adult learners, serving over 2,500 participants per year.
• Streamlined program registration and communication processes, reducing administrative overhead by 20% and improving participant onboarding efficiency.
• Cultivated and managed relationships with 50+ institutional partners and facilitators, resulting in a 25% increase in program offerings and diversified content.
• Analyzed program evaluation data to identify areas for improvement, contributing to a sustained 92% average participant satisfaction rating across all initiatives.

Communications Specialist · Tech Solutions Group

Cambridge, MA · 2013 - 2017

• Managed external communications for key product launches and corporate initiatives, contributing to a 15% increase in media coverage and brand recognition.
• Developed and executed integrated marketing campaigns across digital and traditional channels, resulting in a 30% growth in qualified lead generation for new tech solutions.
• Authored and edited technical documentation, press releases, and website content, improving clarity and engagement by 20% as measured by user feedback.
• Coordinated public relations efforts, successfully positioning company executives as thought leaders in industry publications and at major conferences, securing 10+ speaking engagements annually.

Master of Liberal Arts (ALM) in Extension Studies, Educational Technology · Harvard Extension School

Cambridge, MA · 2019 - 2021

• GPA: 3.9/4.0, Dean's List academic achievement.

Bachelor of Arts in Communications · Boston University

Boston, MA · 2009 - 2013

• GPA: 3.8/4.0, Magna Cum Laude honors.
• Recipient of the Departmental Excellence Award for Communications research.