Entry Level Medical Receptionist Resume Example

Medical Receptionist · Little Steps Pediatric Clinic

Seattle, WA · 2024 - Present

• Manages front desk operations for a busy pediatric clinic, scheduling an average of 50-60 appointments daily and coordinating follow-ups for vaccinations and check-ups.
• Facilitates smooth patient flow by accurately registering new patients and verifying insurance for 95%+ of incoming families, minimizing billing discrepancies.
• Maintains a child-friendly and welcoming environment, successfully de-escalating parent concerns and reducing patient anxiety by actively listening and providing clear information.
• Processes patient payments and co-pays, handling an average of $3,000-$5,000 in daily transactions with 100% accuracy and reconciliation.
• Streamlined patient recall system for routine immunizations, improving compliance rates by 10% within the first six months.

Patient Service Representative · Community Health Center of Seattle

Seattle, WA · 2023 - 2024

• Provided comprehensive administrative support to a high-volume community health center, assisting over 70 patients per day with scheduling and inquiries.
• Managed patient records using Epic EMR system, ensuring 98% data accuracy for demographic, insurance, and medical history information.
• Collaborated with clinical staff to coordinate urgent care appointments and facilitate referrals, reducing patient wait times for specialist visits by an average of 15%.
• Trained 2 new hires on front desk protocols and EMR navigation, contributing to a 20% faster onboarding process for new team members.

Associate of Science in Medical Office Administration · Seattle Central College

Seattle, WA · 2021 - 2023

• Graduated with Honors, achieving a GPA of 3.8/4.0.
• Completed coursework in Medical Terminology, Healthcare Ethics, Electronic Health Records, and Patient Billing and Coding.
• Participated in a capstone project to design an efficient patient intake workflow for a hypothetical pediatric clinic, reducing potential wait times by 20%.

Medical Receptionist · Beacon Hill Family Medicine

Boston, MA · 2025 - Present

• Managed an average of 40+ patient appointments daily, reducing no-show rates by 15% through proactive confirmation calls and efficient scheduling.
• Successfully implemented new patient registration software, improving check-in efficiency by 20% and ensuring accurate data entry for over 200 new patients monthly.
• Handled all incoming calls for a 5-physician practice, expertly triaging urgent requests and directing patient inquiries, maintaining a call resolution rate of 90% on first contact.
• Coordinated insurance verifications and co-pay collections, processing an average of $5,000+ in daily transactions with 98% accuracy and minimal discrepancies.
• Maintained strict patient confidentiality (HIPAA compliant) while organizing and updating electronic health records for 500+ active patients.

Client Service Representative · Boston Veterinary Clinic

Boston, MA · 2024 - 2024

• Managed a high-volume call center, handling 70+ inbound and outbound calls daily to schedule appointments and resolve client concerns, improving client satisfaction by 10%.
• Processed payments and accurately maintained detailed client records using Avimark software, handling an average of $3,500 in daily transactions.
• Assisted with patient intake and discharge procedures, ensuring smooth transitions for 30+ appointments per day and providing empathetic support to clients.

Bachelor of Science in Health Sciences · Northeastern University

Boston, MA · 2020 - 2024

• Graduated Magna Cum Laude with a GPA of 3.7/4.0, consistently placed on the Dean's List for academic excellence.
• Completed Capstone project on optimizing patient intake processes in urban clinics, earning an 'A' grade and commendation for practical application.
• Relevant Coursework: Medical Terminology, Healthcare Administration, Patient Communication Strategies, Human Anatomy and Physiology, Health Informatics.