Fulfillment Center Manager Resume Example

Fulfillment Center Manager · EvoShip Logistics

Seattle, WA · 2019 - Present

• Led a team of 150+ associates across multiple shifts, managing a 300,000 sq ft automated e-commerce fulfillment center processing over 50,000 orders daily.
• Implemented robotic picking and sortation systems, increasing order processing speed by 25% and reducing manual labor costs by 18% within 18 months.
• Achieved 99.8% inventory accuracy for over 200,000 SKUs through strategic WMS optimization and cycle counting programs.
• Reduced outbound shipping errors by 30% and improved on-time delivery rates to 98% through enhanced quality control protocols and carrier relations.
• Managed a $5M operational budget, consistently meeting or exceeding cost efficiency targets while maintaining high service levels.

Operations Manager · SwiftCart Fulfillment

Portland, OR · 2015 - 2019

• Oversaw daily operations for a regional e-commerce distribution center, handling peak season volumes exceeding 75,000 units per day.
• Directed a cross-functional team of 80 employees, fostering a safety-first culture that led to a 40% reduction in recordable incidents over three years.
• Streamlined inbound receiving processes, decreasing dock-to-stock time by 20% and improving vendor compliance by 15%.
• Implemented Lean Six Sigma methodologies, identifying and eliminating waste in packing and shipping, resulting in a 10% reduction in packaging material costs.
• Successfully managed capacity planning and workforce scheduling to achieve 99% order fulfillment rates during peak holiday periods.

Warehouse Lead · Metro Distribution Solutions

Denver, CO · 2014 - 2015

• Supervised a team of 25 warehouse associates in picking, packing, and shipping operations for a diverse product range.
• Trained new hires on WMS functionalities and standard operating procedures, improving team productivity by 10% within the first six months.
• Maintained high standards of quality control, contributing to a 5% reduction in customer returns due to fulfillment errors.
• Coordinated daily inventory audits and stock rotation, ensuring optimal storage utilization and minimizing product damage.

Master of Supply Chain Management · University of Washington

Seattle, WA · 2012 - 2014

• Specialization in Logistics and Distribution Strategy
• Achieved a GPA of 3.8/4.0

Bachelor of Science in Business Administration · Oregon State University

Corvallis, OR · 2008 - 2012

• Major in Operations Management
• Graduated Cum Laude, GPA 3.7/4.0

Fulfillment Center Manager · Horizon Logistics Group

Columbus, OH · 2021 - Present

• Led a 500,000 sq ft fulfillment center, overseeing all aspects of operations, safety, and inventory for a team of 150+ staff.
• Increased operational efficiency by 20% within two years by optimizing warehouse layout and implementing lean manufacturing principles.
• Reduced labor costs by 15% while maintaining productivity through strategic scheduling and performance management initiatives.
• Achieved an average of 99.8% inventory accuracy and a 99.7% on-time delivery rate, significantly exceeding company KPIs.
• Pioneered the integration of automated guided vehicles (AGVs) into the picking process, improving throughput by 25% in designated zones.

Assistant Fulfillment Center Manager · Apex Distribution Services

Indianapolis, IN · 2017 - 2021

• Supported the management of a 300,000 sq ft fulfillment center, leading a team of 70+ employees across multiple shifts.
• Contributed to a 12% improvement in order fulfillment accuracy by refining pick-and-pack protocols and implementing cycle counting processes.
• Assisted in the onboarding and training of new WMS (Warehouse Management System) functionalities, enhancing system utilization by 30%.
• Managed daily inbound and outbound logistics, achieving a 99.5% on-time shipping rate and reducing carrier damage claims by 18%.

Retail Operations Manager · Nexus Retail Solutions

Chicago, IL · 2013 - 2017

• Managed daily operations for a flagship retail store, overseeing a team of 30 associates and achieving a 15% reduction in operational costs through process optimization.
• Implemented new inventory control procedures, reducing stock discrepancies by 20% and improving sales floor availability by 10%.
• Developed and delivered comprehensive training programs for new hires, resulting in a 25% increase in team productivity within the first three months.
• Coordinated logistics for seasonal product launches, ensuring 98% on-time delivery to sales floor and successful promotional execution.

Bachelor of Science in Business Administration · DePaul University

Chicago, IL · 2009 - 2013

• Graduated Cum Laude with a GPA of 3.8/4.0
• Recipient of the Dean's Scholarship for academic excellence
• Member, Supply Chain Management Student Association