Ground Operations Supervisor Resume Example

Ground Operations Supervisor · Skyline Cargo Services

Dallas-Fort Worth, TX · 2021 - Present

• Managed daily ramp and cargo operations for an average of 30-40 flights daily, ensuring 99.8% on-time departure rate for freight.
• Supervised a team of 25 ground handlers, increasing team productivity by 15% through enhanced training and workflow optimization.
• Implemented new cargo load planning procedures, reducing aircraft turnaround times by an average of 12 minutes per flight.
• Achieved a 20% reduction in equipment damage incidents by revamping safety checklists and conducting weekly compliance audits.
• Directed the handling of over 500 tons of diverse air freight weekly, maintaining 100% adherence to IATA dangerous goods regulations.

Senior Ground Handler / Team Lead · Global Air Logistics

Houston, TX · 2017 - 2021

• Coordinated ground service activities for up to 20 flights daily, ensuring efficient loading, unloading, and staging of cargo.
• Led a team of 10-15 ground handlers, training new employees on equipment operation and safety protocols, reducing training time by 10%.
• Played a key role in achieving a 99.5% success rate for on-time cargo transfer to connecting flights.
• Operated specialized ground support equipment, contributing to a 5% increase in cargo handling speed.
• Assisted in inventory management and documentation for incoming and outgoing freight, processing over 200 cargo manifests monthly without error.

Bachelor of Business Administration in Supply Chain Management · University of North Texas

Denton, TX · 2013 - 2017

• Graduated Cum Laude with a GPA of 3.7/4.0
• Recipient of the Dean's List for 6 consecutive semesters
• Participated in the Logistics and Supply Chain Student Organization

Logistics Coordinator · Midwest Distribution Solutions

Chicago, IL · 2018 - 2021

• Managed daily coordination of inbound and outbound shipments for over 200 SKUs, ensuring 99.8% on-time delivery rate.
• Implemented a new inventory tracking system, reducing manual error rates by 25% and improving stock accuracy to 98%.
• Streamlined warehouse receiving processes, decreasing average truck unloading time by 10 minutes per vehicle, leading to 5% increase in daily throughput.
• Collaborated with freight carriers to negotiate improved shipping rates, saving the company approximately $50,000 annually.
• Trained 5 new team members on logistics software and best practices, enhancing team efficiency by 15%.

Ground Operations Supervisor · Skyline Freight Solutions

Chicago, IL · 2021 - 2023

• Supervised a team of 15 ground crew personnel, overseeing daily operations for an average of 30 flights, ensuring 99.5% on-time departure performance.
• Enforced strict safety protocols and conducted regular audits, resulting in a 20% reduction in workplace incidents over a 12-month period.
• Optimized resource allocation for equipment and personnel, increasing operational efficiency by 10% during peak hours.
• Managed daily schedules, performance evaluations, and training for ground staff, improving team productivity by 12%.
• Coordinated with airline partners and air traffic control to resolve unforeseen operational issues, minimizing delays by 8%.

Ground Operations Supervisor · Apex Global Logistics

Chicago, IL · 2023 - Present

• Lead a team of 20+ ground operations staff across multiple shifts, managing cargo handling, aircraft loading/unloading, and ramp safety for 40+ daily movements.
• Implemented new training module for hazardous materials handling, achieving 100% compliance rate and zero incidents since rollout.
• Developed and executed a new shift handover procedure, improving information transfer accuracy by 30% and reducing potential operational errors.
• Analyzed operational data to identify bottlenecks and implemented process improvements, decreasing average turnaround time by 7% for key cargo flights.
• Championed a continuous improvement initiative that reduced equipment downtime by 15% through proactive maintenance scheduling and enhanced operator training.

Bachelor of Science in Supply Chain Management · University of Illinois Chicago

Chicago, IL · 2014 - 2018

• Graduated Cum Laude with a GPA of 3.7/4.0
• Awarded Dean's List for 6 semesters
• Completed capstone project on optimizing last-mile delivery routes, reducing theoretical costs by 15%