Head of Corporate Services Resume Example

Head of Corporate Services · Aethel Inc.

Austin, TX · 2016 - Present

• Led the post-acquisition integration of 3 acquired companies (totaling 800+ employees) within 12 months, consolidating facilities and IT systems to achieve 20% operational cost savings.
• Managed a global real estate portfolio expansion from 5 to 12 offices across 4 continents, supporting a 250% increase in headcount over 3 years.
• Implemented a new corporate travel and expense management system, reducing processing time by 40% and cutting indirect travel costs by 15% annually.
• Developed and launched a company-wide hybrid work model for 2,500+ employees, resulting in a 30% reduction in real estate footprint costs while maintaining 90% employee satisfaction.
• Negotiated and managed key strategic vendor contracts for facility services, security, and administrative software, improving service levels by 25% and achieving 10% average annual cost reduction.

Director of Corporate Operations · Synapse Technologies

San Jose, CA · 2010 - 2016

• Streamlined vendor management for 50+ corporate services contracts, renegotiating terms to save $1.2M annually (18% cost reduction) while improving service level agreements by 15%.
• Oversaw the design and build-out of a 150,000 sq ft headquarters, delivered 10% under budget and 1 month ahead of schedule, accommodating 750 employees.
• Implemented an enterprise-wide physical security system, decreasing security incidents by 35% and ensuring GDPR compliance across all EU locations.
• Reduced administrative overhead by 22% through process automation and the adoption of new SaaS tools for procurement and internal communications.
• Developed and managed an annual operating budget of $15M for corporate services, consistently delivering within 3% variance.

Manager, Business Services · Velocity Innovations

San Francisco, CA · 2005 - 2010

• Managed day-to-day operations for a 200-person tech startup, ensuring seamless support for rapid employee growth (from 50 to 200 staff).
• Coordinated the relocation of company headquarters to a larger 30,000 sq ft facility, completing the move on time and 5% under budget.
• Implemented a new inventory management system for office supplies and equipment, reducing waste by 10% and optimizing order cycles.
• Supervised a team of 5 administrative and facilities staff, improving team efficiency by 20% through targeted training and process improvements.
• Developed and maintained relationships with over 15 key vendors, securing favorable terms and ensuring high-quality service delivery.

Master of Business Administration (MBA) · The University of Texas at Austin

Austin, TX · 2008 - 2010

• Concentration in Operations Management and Corporate Strategy
• GPA: 3.9/4.0

Bachelor of Science in Business Administration · Stanford University

Stanford, CA · 2001 - 2005

• Major in Management Science and Engineering
• Magna Cum Laude

Head of Corporate Services · Stripe

San Francisco, CA · 2020 - Present

• Led a global team of 50+ across facilities, real estate, and workplace operations, supporting 10,000+ employees in 20+ international offices.
• Negotiated and managed real estate portfolio, achieving 15% cost savings on lease renewals totaling $15M annually.
• Implemented a new CMMS system (Archibus) which reduced maintenance response times by 25% and improved asset tracking accuracy by 30%.
• Developed and executed a flexible workplace strategy post-pandemic, resulting in a 90% employee satisfaction rate with new hybrid models and optimized space utilization by 20%.

Senior Manager, Global Workplace Solutions · Genentech

South San Francisco, CA · 2017 - 2020

• Managed 1.5M sq ft of corporate space, overseeing all facilities operations, budget of $25M, and a team of 15 specialists.
• Directed sustainable facility initiatives, reducing energy consumption by 18% and water usage by 12% over two years.
• Spearheaded vendor consolidation efforts, leading to a 10% reduction in facilities-related operating expenses through renegotiated contracts.
• Orchestrated complex office renovations and moves for 2,000+ employees, completing projects 10% under budget and on schedule.

Supply Chain Operations Manager · Gap Inc.

San Francisco, CA · 2012 - 2017

• Managed end-to-end supply chain operations for a key product division, overseeing logistics for 500+ retail stores and e-commerce platforms.
• Optimized inventory management strategies, reducing carrying costs by 8% and improving order fulfillment rates to 98.5%.
• Led a cross-functional project to implement a new ERP system (SAP S/4HANA) for supply chain, cutting order processing time by 15%.
• Developed and maintained strategic relationships with 30+ key vendors, achieving a 5% improvement in on-time delivery performance.

Senior Supply Chain Analyst · Cisco Systems

San Jose, CA · 2008 - 2012

• Analyzed complex supply chain data to identify inefficiencies and propose solutions, resulting in 7% cost savings in logistics.
• Developed predictive models for demand forecasting, reducing inventory obsolescence by 10% annually.
• Collaborated with procurement and manufacturing teams to streamline component sourcing, improving lead times by an average of 3 days.
• Authored quarterly performance reports, presenting key metrics and strategic recommendations to senior leadership.

Master of Business Administration (MBA) · University of California, Berkeley - Haas School of Business

Berkeley, CA · 2010 - 2012

• Concentration in Operations Management and Corporate Strategy
• Awarded Dean's Scholarship for academic excellence

Bachelor of Science in Supply Chain Management · Arizona State University

Tempe, AZ · 2004 - 2008

• Graduated Summa Cum Laude, 3.9/4.0 GPA
• Recipient of the Supply Chain Excellence Award