Night Auditor Resume Example

Night Auditor · The Cosmopolitan of Las Vegas

Las Vegas, NV · 2021 - Present

• Managed end-of-day financial reconciliation for a 3,000-room luxury resort and casino, balancing daily revenues exceeding $1.5M with 99.8% accuracy.
• Executed daily audit reports, identifying and resolving discrepancies in cash, credit card, and casino marker transactions, reducing errors by 15%.
• Oversaw front desk operations during overnight shifts, processing an average of 150 check-ins/check-outs and 200 guest inquiries, maintaining a 90% positive feedback rate.
• Ensured compliance with PCI DSS and internal financial controls, contributing to zero audit findings in fiscal year 2022.
• Collaborated with security and surveillance teams to monitor property activity, reporting suspicious incidents to uphold guest and asset safety.

Front Desk Agent · ARIA Resort & Casino

Las Vegas, NV · 2020 - 2021

• Processed check-ins and check-outs for an average of 200 guests daily, utilizing Opera PMS to assign rooms and manage reservations efficiently.
• Handled cash and credit card transactions accurately, managing a daily float of $5,000 with less than 0.1% discrepancy rate.
• Resolved guest complaints and issues promptly, enhancing guest satisfaction scores by 10% through proactive service recovery.
• Assisted with departmental training for new hires, demonstrating best practices for guest service and system navigation.
• Maintained updated knowledge of hotel amenities, local attractions, and special events to provide comprehensive information to guests.

Associate of Applied Science in Hospitality Management · College of Southern Nevada

Las Vegas, NV · 2018 - 2020

• Achieved a GPA of 3.8/4.0, consistently making the Dean's List for academic excellence.
• Completed coursework in Hotel Operations, Financial Accounting for Hospitality, and Resort Management.
• Participated in student chapter of Hospitality Financial and Technology Professionals (HFTP).

Night Auditor · JW Marriott Nashville

Nashville, TN · 2023 - Present

• Executed daily audits for a 500-room luxury hotel, meticulously reconciling accounts for an average of 450+ transactions nightly with 99.8% accuracy.
• Managed front desk operations during overnight shifts, processing an average of 50 check-ins and check-outs, resolving guest inquiries, and ensuring a seamless experience for over 100 guests per night.
• Generated and distributed daily financial reports to management, highlighting key metrics and discrepancies, contributing to a 15% reduction in billing errors.
• Operated Opera PMS for reservations, room assignments, and financial posting, improving data entry efficiency by 10% through best practices.
• Responded to and resolved guest concerns, including emergency situations and service requests, achieving a 95% satisfaction rate for overnight problem resolution.

Lead Customer Service Representative · Target

Nashville, TN · 2021 - 2023

• Supervised a team of 5 customer service associates, providing training and support that led to a 20% increase in team productivity and a 10% improvement in customer feedback scores.
• Managed cash registers and handled daily cash reconciliation exceeding $7,000, maintaining impeccable records and minimizing discrepancies.
• Resolved complex customer complaints and inquiries, de-escalating difficult situations and ensuring positive outcomes for over 30 customers daily.
• Processed high-volume transactions, returns, and exchanges efficiently, serving an average of 150 customers per shift while maintaining a 98% accuracy rate in transactions.
• Assisted in opening and closing procedures, securing premises, and preparing daily reports for management, ensuring operational compliance and security.

Bachelor of Business Administration (BBA) · Middle Tennessee State University

Murfreesboro, TN · 2017 - 2021

• Major: Management, Minor: Finance
• Achieved a GPA of 3.6/4.0, Dean's List for 6 semesters
• Completed capstone project on supply chain optimization for regional businesses