Ski Resort Manager Resume Example

Ski Resort General Manager · Palisades Tahoe (formerly Squaw Valley Alpine Meadows)

Olympic Valley, CA · 2018 - Present

• Spearheaded the successful merger integration of Squaw Valley and Alpine Meadows operations, streamlining processes and achieving 15% cost reduction in overlapping departments.
• Increased year-round guest visitation by 25% within three years through strategic development of summer adventure programs and targeted marketing campaigns.
• Implemented a resort-wide sustainability initiative, reducing energy consumption by 20% and diverting 60% of waste from landfills, earning national environmental accolades.
• Oversaw a capital improvement budget of $50M, delivering projects including new lift installations and base area renovations 10% under budget and on schedule.
• Enhanced guest satisfaction scores by 18% by integrating new mobile ticketing and real-time operational updates, improving flow and reducing wait times.

Director of Mountain Operations · Heavenly Mountain Resort

South Lake Tahoe, CA · 2014 - 2018

• Managed all aspects of mountain operations for a 4,800-acre resort, including snowmaking, grooming, lift operations, and ski patrol, ensuring 99% operational uptime.
• Optimized snowmaking efficiency, resulting in a 12% reduction in water usage and a 7% decrease in energy consumption for the 2016-2017 season.
• Led a team of 150+ seasonal and full-time employees, achieving a 90% staff retention rate through enhanced training and incentive programs.
• Developed and implemented comprehensive safety protocols, reducing incident rates by 10% year-over-year while maintaining high guest satisfaction.
• Coordinated with marketing to launch new terrain parks and events, increasing youth and freestyle market segment engagement by 20%.

Operations Manager · Sugar Bowl Resort

Norden, CA · 2012 - 2014

• Supervised daily operations across multiple departments including lift operations, guest services, and facilities maintenance, ensuring seamless guest experience.
• Streamlined inventory management for operational supplies, reducing waste by 15% and cutting procurement costs by 5% annually.
• Trained and mentored over 70 seasonal staff members, improving service quality and operational efficiency across frontline teams.
• Played a key role in seasonal planning and budget forecasting, contributing to a 8% increase in operational profit margins.
• Implemented a new system for tracking equipment maintenance, extending the lifespan of key machinery by an average of 18%.

Bachelor of Science in Hospitality Management, Minor in Environmental Studies · University of Denver, Daniels College of Business

Denver, CO · 2008 - 2012

• Graduated Magna Cum Laude, GPA 3.8/4.0
• Recipient of the Dean's Scholarship for academic excellence
• Completed capstone project on sustainable resort development strategies

Ski Resort Manager · Copper Mountain Resort

Frisco, CO · 2021 - Present

• Oversee all mountain operations for a major ski resort, managing a $45M annual budget and a team of 1,200+ seasonal and full-time staff.
• Drove a 15% increase in guest satisfaction scores (Net Promoter Score) by implementing enhanced guest service training and feedback mechanisms.
• Successfully navigated extreme weather challenges, maintaining 98% lift operational uptime and ensuring guest safety and access across 2,490 acres of terrain.
• Increased non-ticket revenue streams by 10% through strategic partnerships and optimization of retail, F&B, and activity offerings.

Assistant Resort Manager · Heavenly Mountain Resort

South Lake Tahoe, CA · 2018 - 2021

• Supported the Resort General Manager in daily oversight of mountain and base area operations for a resort accommodating 1.2M skier visits annually.
• Managed seasonal hiring, training, and performance evaluations for 500+ staff across various departments, achieving a 90% retention rate for returning employees.
• Led cross-functional teams to implement operational improvements, reducing lift line wait times by 15% during peak periods through optimized staffing and flow management.
• Contributed to a 7% year-over-year increase in ancillary revenue by enhancing retail merchandising and guest experience touchpoints.

Operations Manager · The Broadmoor

Colorado Springs, CO · 2012 - 2018

• Directed daily operations for a 784-room luxury resort, managing a team of 150+ staff across front office, housekeeping, and F&B departments.
• Implemented new guest service protocols that reduced complaint resolution time by 25% and increased positive online reviews by 20% within 18 months.
• Managed an annual operational budget of $15M, identifying cost-saving opportunities that reduced expenses by 8% without impacting service quality.
• Orchestrated large-scale event logistics for conferences and banquets hosting up to 2,000 attendees, ensuring seamless execution and 100% on-time delivery.

Bachelor of Science in Business Administration, Hospitality Management Concentration · University of Colorado Boulder

Boulder, CO · 2008 - 2012

• Graduated Magna Cum Laude, GPA: 3.8/4.0
• Relevant coursework included Resort Management, Financial Accounting, and Strategic Marketing