Resort Manager Resume Example

Resort Manager · The Allison Inn & Spa

Newberg, OR · 2020 - Present

• Orchestrated a 15% increase in guest satisfaction scores (GSS) through personalized service training and implementation of a bespoke guest feedback system.
• Managed a team of 150+ employees across F&B, Spa, and Rooms divisions, improving employee retention by 10% through enhanced development programs.
• Reduced operational costs by 8% annually through strategic vendor negotiations and implementation of energy-efficient practices.
• Drove a 20% growth in spa revenue by introducing new wellness programs and cultivating local partnerships.
• Led the integration of sustainable sourcing for 75% of F&B ingredients, aligning with the resort's eco-luxury brand.

Assistant Resort Manager · Salish Lodge & Spa

Snoqualmie, WA · 2016 - 2020

• Oversaw daily operations for a 84-room luxury lodge, consistently achieving 90%+ occupancy rates during peak seasons.
• Spearheaded the launch of new adventure-based guest experiences, resulting in a 25% increase in ancillary revenue.
• Managed a $5M operating budget, consistently meeting or exceeding financial targets by an average of 5% annually.
• Improved cross-departmental communication and efficiency, reducing guest complaint resolution time by 18%.
• Implemented a staff training module focused on local culture and bespoke guest interaction, enhancing guest loyalty.

Operations Manager · Suncadia Resort

Cle Elum, WA · 2014 - 2016

• Supervised front office, housekeeping, and recreation departments for a 254-room resort, maintaining high service standards across all areas.
• Developed and executed seasonal promotional packages that boosted off-peak revenue by 12%.
• Streamlined check-in/check-out processes using a new PMS system, decreasing average guest wait times by 30%.
• Coordinated large-scale group events and conferences, successfully managing logistics for up to 500 attendees.
• Managed inventory and procurement for departmental supplies, achieving a 7% reduction in costs through strategic vendor partnerships.

Master of Business Administration (MBA) · University of Washington, Foster School of Business

Seattle, WA · 2016 - 2018

• Concentration in Marketing and Sustainable Business Strategies
• Achieved a GPA of 3.9/4.0
• Recipient of the Dean's Merit Scholarship

Bachelor of Arts in Hospitality Business Management · Washington State University

Pullman, WA · 2010 - 2014

• Graduated Cum Laude with a GPA of 3.7/4.0
• President, Hospitality Business Association
• Completed internship at The Fairmont Olympic Hotel, Seattle

Resort Manager · The Lodge at Torrey Pines

La Jolla, CA · 2019 - Present

• Spearheaded initiatives that increased Guest Satisfaction Scores (GSS) by 15% year-over-year, achieving top 5% ranking within leading luxury brands.
• Managed a 100+ person team across multiple departments, improving staff retention by 20% through enhanced training and mentorship programs.
• Oversaw a $25M annual operating budget, implementing cost controls that reduced departmental expenses by 8% while maintaining service standards.
• Directed a successful F&B program revitalization, boosting restaurant and bar revenue by 12% and increasing average check value by 10%.
• Orchestrated property-wide capital improvement projects, including a $2M spa renovation, completed 10% under budget and ahead of schedule.

Assistant Resort Manager · Terranea Resort

Rancho Palos Verdes, CA · 2016 - 2019

• Managed daily operations for key departments including Front Office, Housekeeping, and Guest Services for a 5-star oceanfront property.
• Implemented a new guest feedback system, leading to a 10% improvement in online review scores and a 5% reduction in guest complaints.
• Trained and supervised a team of 75+ employees, achieving a 90% compliance rate on all operational and service standards.
• Assisted in the development and execution of annual budgets, contributing to a 7% increase in departmental profitability.
• Coordinated with sales and marketing teams to execute special events and promotions, contributing to a 15% uplift in off-peak season occupancy.

Director of Operations · The Grand Pavilion Events

Las Vegas, NV · 2012 - 2016

• Directed all operational aspects for a high-volume luxury event venue hosting 300+ events annually, accommodating up to 2,000 guests.
• Achieved a 98% client satisfaction rate by meticulously planning and executing events, from corporate conferences to high-profile galas.
• Managed a cross-functional team of 50 staff and 100+ contractors, improving workflow efficiency by 25% through process optimization.
• Oversaw vendor relations and procurement, negotiating contracts that reduced operational costs by 15% annually without compromising quality.
• Implemented comprehensive safety protocols, resulting in a 30% reduction in incident reports and ensuring regulatory compliance.

Bachelor of Science in Hospitality Management · Cornell University, School of Hotel Administration

Ithaca, NY · 2008 - 2012

• Graduated with Dean's List honors (7 semesters)
• Relevant coursework: Hotel Operations, Revenue Management, Service Quality Management, Financial Accounting