Telemedicine Director Resume Example

Senior Director, Virtual Care & Remote Monitoring · Mass General Brigham

Boston, MA · 2019 - Present

• Spearheaded the expansion of RPM programs across 12 chronic conditions, increasing patient enrollment by 250% (from 5,000 to 17,500) within three years, leading to a 15% reduction in hospital readmissions for enrolled patients.
• Developed and executed a comprehensive virtual care strategy for value-based care contracts, achieving a 10% reduction in total cost of care for participating populations while improving HEDIS scores by an average of 8% across key metrics.
• Led a cross-functional team of 30+ staff including clinicians, IT, and operations, to implement and optimize new telehealth platforms, enhancing provider efficiency by 20% and achieving 95% patient satisfaction scores.
• Secured over $5M in grant funding for innovative digital health initiatives, including AI-driven predictive analytics for early intervention in high-risk patient cohorts.
• Established governance frameworks and best practices for virtual care delivery, ensuring compliance with state and federal telehealth regulations (e.g., CPT codes, HIPAA, state licensure).

Director, Telehealth Operations · Teladoc Health

Purchase, NY (Remote) · 2013 - 2019

• Managed operational strategy and execution for telehealth services supporting over 20 million members across 500+ health system and payer clients, achieving 99.8% uptime.
• Directed the successful launch of a direct-to-consumer mental health telemedicine offering, growing active users by 300% to 150,000 within 18 months and contributing to $50M in new annual revenue.
• Optimized provider onboarding and credentialing processes, reducing average time-to-market for new providers by 40% while maintaining rigorous quality standards.
• Implemented data analytics dashboards to monitor key performance indicators (KPIs) such, as wait times, utilization rates, and service level agreements (SLAs), leading to a 15% improvement in operational efficiency.
• Collaborated with product development teams to integrate user feedback into platform enhancements, resulting in a 25% improvement in user experience scores.

Manager, Clinical Innovation & Telehealth · Northwell Health

New Hyde Park, NY · 2009 - 2013

• Developed and piloted the health system's first remote patient monitoring program for heart failure patients, reducing 30-day readmissions by 22% and generating $1.2M in annual cost savings.
• Managed a portfolio of 5+ clinical innovation projects, overseeing budget allocation, resource management, and stakeholder communication for initiatives valued at over $3M.
• Facilitated the adoption of secure video conferencing for inter-hospital consultations, improving specialist access by 35% for rural facilities.
• Conducted market research and feasibility studies for new digital health technologies, informing strategic investment decisions and partnership opportunities.
• Trained over 200 clinicians and administrative staff on new telehealth workflows and technologies, ensuring smooth program implementation and user adoption.

Master of Public Health (MPH), Health Policy and Management · Harvard T.H. Chan School of Public Health

Boston, MA · 2007 - 2009

• Concentration in Health Policy and Management
• Recipient of the Dean's Scholarship for academic excellence
• Thesis: "The Impact of Telehealth Policy on Rural Health Disparities"

Bachelor of Science (BS), Health Sciences · Northeastern University

Boston, MA · 2003 - 2007

• Graduated Summa Cum Laude, GPA: 3.95/4.0
• Minored in Business Administration
• Co-op experience in healthcare administration at Beth Israel Deaconess Medical Center

Director, Telemedicine & Digital Health · UW Medicine

Seattle, WA · 2019 - Present

• Led a team of 30+ professionals across clinical, technical, and operational departments to expand telemedicine services, increasing virtual visit volume by 450% from 2019 to 2023, serving over 500,000 patients annually.
• Developed and executed a comprehensive digital health strategy, integrating telehealth platforms with existing EHR systems (Epic) to improve care coordination and patient outcomes, resulting in a 15% reduction in hospital readmissions for chronic disease management.
• Managed an annual budget of $15M for telemedicine infrastructure, technology, and staffing, achieving a 10% cost efficiency through vendor negotiations and optimization of resource allocation.
• Spearheaded the launch of a new remote patient monitoring program for cardiology and diabetes, engaging over 5,000 patients and demonstrating a 20% improvement in patient adherence to treatment plans.
• Ensured compliance with state and federal telehealth regulations (e.g., HIPAA, state licensure laws) across all virtual care modalities, maintaining a 100% compliance rate during internal and external audits.

Senior Manager, Virtual Health Programs · Providence St. Joseph Health

Renton, WA · 2015 - 2018

• Designed and implemented five new virtual health programs, including eConsults and direct-to-consumer urgent care, expanding access to specialists for over 100,000 patients across 7 states.
• Directed cross-functional project teams to integrate telehealth solutions within clinical workflows, improving provider adoption rates by 30% through targeted training and support programs.
• Analyzed program performance data and patient feedback to identify areas for improvement, leading to a 25% increase in patient satisfaction scores for virtual care services.
• Managed vendor relationships and technology procurements for telehealth platforms, ensuring cost-effectiveness and alignment with strategic objectives, saving the organization $2M annually in operational costs.
• Developed comprehensive business cases and operational plans for virtual care expansion, securing over $5M in internal funding for new initiatives.

Director of Clinical Informatics · Kaiser Permanente, Northern California

Oakland, CA · 2008 - 2015

• Led a team of 15 informatics specialists in optimizing EHR (Epic) utilization across 20+ medical centers and clinics, resulting in a 12% improvement in data accuracy and clinical documentation efficiency.
• Managed large-scale data analysis projects to identify trends in patient care and operational performance, informing strategic decisions that reduced medication errors by 8% and improved patient safety.
• Developed and delivered training programs for clinical staff on new technology implementations and informatics best practices, reaching over 5,000 healthcare professionals annually.
• Collaborated with IT and clinical leadership to standardize clinical workflows and implement decision support tools, leading to a 5% reduction in unnecessary diagnostic tests.
• Managed the integration of new clinical devices and applications with the EHR system, ensuring seamless data flow and enhanced clinical decision-making capabilities.

Master of Health Administration (MHA) · University of Washington

Seattle, WA · 2006 - 2008

• Specialization in Healthcare Management and Policy
• GPA: 3.9/4.0, Cum Laude

Bachelor of Science in Health Informatics · University of California, Berkeley

Berkeley, CA · 2002 - 2006

• Minor in Public Health
• Dean's List all semesters