UI/UX Director Resume Example

VP of Product Design · Innovate Financial Solutions

Seattle, WA · 2020 - Present

• Led a global team of 25+ designers and researchers across 4 product lines, scaling design operations during 2x company growth to $500M ARR.
• Architected and implemented a new modular design system, reducing design-to-development handoff time by 30% and achieving 90% component reuse across platforms.
• Oversaw the redesign of the core institutional trading platform, improving trade execution speed perception by 20% and increasing client satisfaction by 15% in Q4 2022.
• Drove research initiatives that identified key friction points, resulting in a 25% reduction in customer support tickets related to platform usability for complex financial products.
• Developed and mentored high-performing design leaders, resulting in a 95% team retention rate over three years.

Director of UX · Synergy Enterprise Software

San Francisco, CA · 2014 - 2020

• Grew and managed a UX team of 12 designers and UX researchers, responsible for the entire enterprise resource planning (ERP) product suite.
• Spearheaded the complete overhaul of the company's flagship ERP dashboard, leading to a 35% increase in user efficiency for common tasks and 10% faster data entry.
• Established a comprehensive UX research program, integrating qualitative and quantitative methods, which informed 7 successful product feature launches with an average 80% user adoption rate.
• Implemented A/B testing frameworks that optimized conversion funnels for new module subscriptions, contributing to a 12% revenue uplift for those products.
• Collaborated with product and engineering leads to define and execute the product roadmap, ensuring UX vision aligned with business goals and market needs.

Lead UX Designer · DataStream Analytics

Portland, OR · 2009 - 2014

• Led UX for a core data visualization and business intelligence platform, directly contributing to a 40% increase in user engagement with interactive reports.
• Conducted extensive user research, including contextual inquiries and usability testing with over 100 enterprise clients, informing the design of 3 major product releases.
• Designed and prototyped critical features for data ingestion and query building, reducing the average time to insight for data analysts by 20%.
• Mentored junior designers and established UX best practices within an agile development environment.
• Successfully delivered 15+ complex design projects on schedule and within budget, consistently exceeding stakeholder expectations.

Master of Science in Human-Computer Interaction · Carnegie Mellon University

Pittsburgh, PA · 2007 - 2009

• Specialized in advanced interaction design and user research methodologies for complex systems.
• Thesis: 'Designing for Data Trust and Transparency in Enterprise Applications'.
• Awarded Dean's Fellowship for academic excellence.

Bachelor of Arts in Graphic Design, cum laude · University of Washington

Seattle, WA · 2003 - 2007

• Focused on visual communication, typography, and foundational design principles.
• Recipient of the Departmental Award for Outstanding Senior Project.
• GPA: 3.8/4.0

UI/UX Director · Brightspark Labs

Chicago, IL · 2020 - Present

• Led a team of 15 designers, researchers, and content strategists, overseeing UX/UI for a suite of B2B SaaS products, resulting in a 25% increase in user satisfaction scores.
• Directed the complete redesign of flagship platform, improving task completion rates by 30% and reducing support tickets by 18% within the first year post-launch.
• Established and scaled a comprehensive design system, accelerating design sprints by 40% and ensuring brand consistency across 7 product lines.
• Managed an annual departmental budget of $2M, delivering projects 15% under budget through optimized resource allocation and vendor negotiations.

Head of User Experience · VeloCommerce

Chicago, IL · 2015 - 2020

• Built and mentored a UX team of 8 from the ground up, responsible for the end-to-end user experience of a high-growth e-commerce platform.
• Pioneered a data-driven UX strategy that increased mobile conversion rates by 22% and reduced cart abandonment by 15% through iterative design and A/B testing.
• Implemented user research methodologies, including usability testing and ethnographic studies, directly informing product roadmap decisions and leading to the launch of 3 key features.
• Collaborated with product and engineering leads to integrate UX best practices into the agile development process, improving development efficiency by 10%.

Creative Director & Brand Strategist · Synergy Marketing Group

Chicago, IL · 2008 - 2015

• Led cross-functional teams in developing award-winning brand strategies and creative campaigns for over 20 diverse clients, increasing client retention by 35%.
• Managed the creative vision and execution for digital and print initiatives, consistently delivering projects 10% under budget while maintaining high quality standards.
• Developed and presented strategic recommendations to C-suite executives, securing $5M+ in new business contracts annually.
• Mentored a team of 12 designers and copywriters, fostering a collaborative environment that improved project turnaround times by 20%.

Master of Science in Interaction Design · Northwestern University

Evanston, IL · 2015 - 2017

• GPA: 3.9/4.0, Dean's List
• Focused on human-computer interaction, user research, and information architecture

Bachelor of Arts in Communication Design · University of Illinois Urbana-Champaign

Urbana, IL · 2004 - 2008

• GPA: 3.8/4.0, Magna Cum Laude
• Specialized in visual communication, branding, and advertising principles