User Experience Researcher Resume Example

Senior User Experience Researcher · Tempus

San Francisco, CA · 2021 - Present

• Led end-to-end research for AI-driven oncology products, informing strategic roadmap and improving clinician workflow efficiency by 20% across 3 key features.
• Designed and executed complex mixed-methods studies (e.g., diary studies, remote moderated usability tests, surveys) with oncologists, pathologists, and genetic counselors, resulting in a 15% reduction in diagnostic error rates.
• Developed and scaled a research participant recruitment process, increasing study completion rates by 30% and reducing turnaround time for high-priority projects.
• Collaborated closely with product, design, and engineering teams to translate research findings into actionable recommendations, contributing to a 10% increase in platform adoption by new clinics.
• Mentored junior researchers on best practices for qualitative data analysis and stakeholder communication within a fast-paced health tech environment.

User Experience Researcher · Verily Life Sciences (an Alphabet company)

South San Francisco, CA · 2018 - 2021

• Conducted foundational and evaluative research for chronic disease management platforms, gathering insights from 500+ patients and caregivers that shaped the development of a new mobile app feature resulting in 25% higher patient engagement.
• Implemented standardized usability testing protocols across multiple product lines, leading to a 12% improvement in task success rates and a 7% reduction in support calls related to user interface issues.
• Utilized survey design and quantitative analysis to track user satisfaction (CSAT) and perceived usefulness of digital health tools, reporting key metrics to senior leadership quarterly.
• Facilitated design sprints and workshops, integrating user feedback directly into the iterative design process for medical device software interfaces.
• Presented research findings to cross-functional teams and executive stakeholders, influencing product strategy for compliance-heavy healthcare solutions.

Master of Human-Computer Interaction (MHCI) · Carnegie Mellon University

Pittsburgh, PA · 2017 - 2018

• Specialized in advanced research methodologies, including ethnographic studies and cognitive task analysis for complex systems.
• Capstone project: Designed and evaluated a communication tool for interdisciplinary medical teams, improving information transfer efficiency by 25%.
• GPA: 3.9/4.0

B.A. Psychology (Cognitive Science focus) · University of California, Berkeley

Berkeley, CA · 2013 - 2017

• Coursework included Cognitive Psychology, Research Methods, and Statistical Analysis for Social Sciences.
• Published undergraduate research on user perception of data visualization in scientific contexts.
• Graduated Magna Cum Laude, GPA: 3.8/4.0

Senior User Experience Researcher · Horizon Technologies

Seattle, WA · 2023 - Present

• Led end-to-end research for a new enterprise SaaS platform, guiding product strategy from concept to beta launch and influencing 7 key feature developments.
• Implemented mixed-methods research, including ethnography, usability studies, and surveys, leading to a 20% increase in product adoption among pilot users.
• Developed and scaled a user research repository, increasing research accessibility and reducing redundant studies by 15% across product teams.
• Mentored junior researchers and presented findings to executive stakeholders, fostering a user-centric culture within the organization.

User Experience Researcher · Vantage Analytics

San Francisco, CA · 2022 - 2023

• Conducted over 50 usability tests and 30 in-depth interviews for a consumer analytics dashboard, identifying critical pain points that informed a complete UI redesign.
• Collaborated with product and design teams to translate research insights into actionable recommendations, contributing to a 12% improvement in user task completion rates.
• Designed and executed A/B tests to validate design hypotheses, leading to a 7% uplift in conversion for a key feature.
• Developed persona documents and user journey maps, enhancing team understanding of diverse user needs and motivations.

Data Analyst · Innovate Solutions

Seattle, WA · 2019 - 2020

• Analyzed large datasets to identify user behavior patterns and product engagement trends for a mobile productivity app, informing quarterly product roadmaps.
• Developed custom SQL queries and dashboards to track key performance indicators, providing stakeholders with real-time insights into user activity and retention metrics.
• Collaborated with product managers to define tracking requirements for new features, ensuring data integrity and comprehensive reporting capabilities.
• Presented weekly findings on user acquisition and churn to cross-functional teams, contributing to a 5% reduction in subscriber attrition.

Master of Science in Human Computer Interaction (HCI) · Georgia Institute of Technology

Atlanta, GA · 2020 - 2022

• Graduated with a GPA of 3.9/4.0, focusing on usability engineering, user research methods, and interaction design.
• Thesis: 'Evaluating the Usability and Emotional Impact of AI-Powered Creative Tools on Novice Users'.
• Completed capstone project for a fintech startup, improving onboarding flow conversion by 15% through iterative usability testing.

Bachelor of Science in Statistics · University of Washington

Seattle, WA · 2016 - 2020

• Graduated Magna Cum Laude with a GPA of 3.8/4.0.
• Coursework included advanced statistical modeling, experimental design, and data visualization.
• Awarded Departmental Honors for undergraduate research on predictive analytics in consumer behavior.