VP of Shared Services Resume Example

Vice President, Global Business Services · Pfizer

New York, NY · 2019 - Present

• Led a global team of 450+ professionals across finance, HR, and IT shared services, managing an annual operational budget exceeding $120M and supporting 80,000+ employees worldwide.
• Successfully integrated shared services for two major pharmaceutical acquisitions within 18 months, standardizing over 30 critical processes and achieving 15% synergy savings ($35M annually) through process harmonization and system consolidation.
• Implemented Robotic Process Automation (RPA) for 50+ high-volume transactions, resulting in a 25% reduction in processing time and reallocation of 20 FTEs to higher-value activities.
• Drove a 98% compliance rate with HIPAA and GDPR regulations across all shared service operations, mitigating regulatory risks and enhancing data privacy protocols.
• Redesigned the global service delivery model, improving first-call resolution rates by 20% and achieving 95%+ SLA adherence for critical business processes.

Senior Director, Shared Services Operations · CVS Health

Woonsocket, RI · 2014 - 2019

• Directed shared services for a complex healthcare ecosystem including retail pharmacy, PBM, and Aetna integration, overseeing financial, HR, and procurement shared functions for 300,000+ employees.
• Championed the consolidation of three regional shared service centers into one centralized hub, reducing G&A costs by 18% ($25M annually) through optimization of resources and infrastructure.
• Spearheaded the design and implementation of a new ERP system (SAP S/4HANA) for shared services, completing the project 3 months ahead of schedule and $5M under budget.
• Improved transactional accuracy by 10% and reduced processing cycle times by 15% through the application of Lean Six Sigma methodologies across key financial and HR processes.
• Developed and launched a comprehensive vendor management program for shared services, leading to a 12% cost reduction in external service providers and improved contractual compliance.

Director, Process Excellence & Shared Services · Thermo Fisher Scientific

Waltham, MA · 2010 - 2014

• Managed a portfolio of process improvement initiatives across global finance and IT operations, delivering annual savings of over $10M through strategic automation and re-engineering efforts.
• Established the foundational framework for a new shared services center, defining service catalogs, KPIs, and governance models for critical back-office functions.
• Led cross-functional teams in optimizing Procure-to-Pay and Order-to-Cash processes, reducing average cycle time by 20% and improving working capital efficiency by 5%.
• Trained and mentored 50+ employees in Lean Six Sigma Yellow Belt principles, fostering a culture of continuous improvement within the organization.
• Implemented a standardized performance reporting system for shared services, enhancing transparency and enabling data-driven decision-making for senior leadership.

Master of Business Administration (MBA) · Wharton School, University of Pennsylvania

Philadelphia, PA · 2007 - 2009

• Concentration in Operations Management and Healthcare Management
• Achieved Dean's List honors for academic excellence

B.S. in Business Administration · Boston University

Boston, MA · 2003 - 2007

• Major in Finance, Minor in Information Systems
• Graduated Summa Cum Laude with a GPA of 3.9/4.0
• Recipient of the Questrom School of Business Leadership Award

VP, Global Shared Services · UnitedHealth Group

Eden Prairie, MN · 2021 - Present

• Led a global team of 500+ employees across 5 centers, overseeing finance, HR, and IT shared services, achieving 15% annual cost reduction ($25M+) through process automation and standardization.
• Spearheaded the implementation of a new Robotic Process Automation (RPA) platform, automating 30+ processes in HR and Finance, reducing manual effort by 40% and improving data accuracy by 98%.
• Redesigned the customer interaction model for shared services, resulting in a 20% improvement in service level agreement (SLA) adherence and a 15-point increase in internal customer satisfaction scores.
• Drove strategic initiatives to integrate acquired company shared service functions, realizing $10M in synergies within the first 18 months post-acquisition.

Senior Director, Global Business Services · Honeywell

Atlanta, GA · 2016 - 2021

• Managed a $75M annual budget and led a team of 200+ professionals, optimizing shared service delivery for finance, procurement, and supply chain operations across EMEA and APAC regions.
• Implemented a global process standardization program that reduced processing times for key financial transactions by 25% and improved compliance rates by 10%.
• Championed the adoption of a new ERP system (SAP S/4HANA) for shared services, completing the migration 2 months ahead of schedule and under budget by $2M.
• Developed and executed a talent development program for shared services staff, resulting in a 30% reduction in attrition rates for critical roles.

Director of Operations · Dell Technologies

Round Rock, TX · 2012 - 2016

• Directed end-to-end operational processes for a key product line, managing an annual budget of $50M and a team of 80 employees across manufacturing and logistics.
• Reduced production cycle time by 18% and improved on-time delivery metrics by 15% through lean manufacturing principles and supply chain optimization initiatives.
• Negotiated and managed contracts with key suppliers, achieving an average 8% cost reduction on raw materials and components over a 3-year period.
• Implemented a new inventory management system that cut excess inventory by 20% while maintaining a 99% fill rate for customer orders.

Operations Manager · Intel Corporation

Chandler, AZ · 2008 - 2012

• Managed daily operations for a semiconductor manufacturing unit, overseeing a team of 45 technicians and engineers.
• Improved process efficiency by 12% through the identification and resolution of production bottlenecks, using Six Sigma methodologies.
• Achieved a 99.5% quality acceptance rate for produced components by implementing stricter quality control protocols and training programs.
• Reduced operational waste by 10% annually through a continuous improvement program, saving $500K per year.

Master of Business Administration (MBA), Operations Management · University of Texas at Austin

Austin, TX · 2010 - 2012

• GPA: 3.8/4.0
• Focused on process optimization, supply chain management, and strategic leadership

Bachelor of Science, Industrial Engineering · Georgia Institute of Technology

Atlanta, GA · 2004 - 2008

• Magna Cum Laude
• Concentration in Manufacturing Systems and Logistics