Warranty Administrator Resume Example

Senior Warranty Administrator · Southeast Auto Group

Atlanta, GA · 2021 - Present

• Managed an average of 450+ warranty claims monthly across 5 different automotive brands, consistently achieving a 98% first-pass submission rate.
• Reduced claim denial rates by 15% within the first year by implementing enhanced documentation protocols and providing targeted training to service advisors.
• Recovered over $2.5 million annually in warranty revenue by meticulously reviewing complex claims and successfully appealing previously denied submissions.
• Acted as a primary liaison between multiple service departments and OEM representatives, resolving policy interpretations and accelerating claim approvals.

Warranty Claims Specialist · Peach State Motors

Marietta, GA · 2019 - 2021

• Processed an average of 200 warranty repair orders per month, ensuring accurate data entry and compliance with manufacturer guidelines for a single brand dealership.
• Maintained a 99% accuracy rate in warranty claim submission, contributing to consistent and timely reimbursement for services rendered.
• Collaborated with service technicians and advisors to gather necessary diagnostic information, reducing claim resubmissions by 10%.
• Reconciled warranty schedules and posted payments, ensuring all accounts were balanced and audited for discrepancies.

Bachelor of Business Administration (BBA) · Georgia State University

Atlanta, GA · 2015 - 2019

• Major: Operations Management
• GPA: 3.7/4.0, Dean's List all semesters

Senior Warranty Administrator · Thermo King (a brand of Trane Technologies)

Chicago, IL · 2022 - Present

• Managed an average of 400+ complex warranty claims monthly for transport refrigeration units, achieving a 98% approval rate within OEM guidelines.
• Identified and recovered over $750,000 in costs from suppliers through diligent review and negotiation of non-conforming parts warranties.
• Developed and delivered training sessions for 15 new service technicians on warranty policy adherence, reducing claim rejections by 15% in the first quarter.
• Spearheaded the implementation of a new claims tracking system, improving data accuracy by 20% and reducing processing time by 10 hours per week.

Warranty Administrator · Navistar International

Lisle, IL · 2019 - 2021

• Processed an average of 300 heavy-duty truck and bus warranty claims per month, ensuring strict compliance with manufacturer policies and procedures.
• Reduced claim rejections by 12% by proactively identifying common documentation errors and providing feedback to service departments.
• Collaborated with engineering teams to resolve ambiguous warranty issues, accelerating resolution time by 20% for high-priority cases.
• Maintained meticulous records of all warranty transactions, contributing to quarterly audit success with 100% data integrity.

Service Advisor · AutoNation

Chicago, IL · 2017 - 2019

• Managed client relationships for over 50 service appointments daily, achieving an average customer satisfaction score of 92%.
• Translated complex technical diagnoses into clear, actionable recommendations, increasing service upsell revenue by an average of $1,500 per month.
• Streamlined service intake process by implementing a digital inspection checklist, reducing customer wait times by 10 minutes per visit.
• Coordinated with warranty department on claim initiation, ensuring accurate documentation for successful claims on average 95% of the time.

Bachelor of Science in Business Administration · University of Illinois Chicago

Chicago, IL · 2013 - 2017

• Graduated Magna Cum Laude with a GPA of 3.7/4.0
• Completed capstone project on optimizing supply chain logistics for automotive components
• Relevant coursework included Business Law, Financial Accounting, and Operations Management