At Coupa Software, I led a cross functional effort to overhaul our spend management module which resulted in a 22 percent increase in platform adoption among enterprise clients. Managing the end to end product lifecycle required deep collaboration with engineering and sales to translate complex procurement pain points into intuitive features. Navigating the competitive landscape of B2B procurement technology at Coupa taught me how to balance technical constraints with aggressive growth targets. I see that same commitment to seamless user experience and strategic scale in the procurement orchestration work occurring at Zip today.
During my tenure at GEP Worldwide, I utilized Amplitude and Pendo to conduct behavioral analysis that identified a critical drop off in the invoice reconciliation workflow. By redesigning the user interface and refining API documentation for third party integrations, I reduced manual error rates by 15 percent within the first quarter. At SAP Ariba, I leveraged Productboard and Jira to manage a roadmap for a new dashboard, increasing quarterly recurring revenue by 400 thousand dollars. I consistently apply SQL to extract product usage data, ensuring that every feature prioritized in Aha! directly influences business outcomes.
Zip transforms how modern companies handle intake and procurement by replacing legacy bottlenecks with intuitive workflows. My background at Oracle NetSuite gave me a front row seat to the limitations of traditional ERP modules, which makes your focus on modern orchestration particularly compelling. My technical fluency in SQL and API documentation aligns with your need for a manager who speaks the language of both engineering and procurement teams. Combining this technical rigor with a user first approach allows me to anticipate user needs before they become roadblocks within your rapid product development cycle.
Applying my experience in procurement software design toward the mission of Zip represents a logical next step in my career. I bring a clear focus on actionable metrics and a history of successful feature launches that deliver value to both the client and the company. The complexity of your product ecosystem requires someone comfortable with both high level product strategy and the granular details of implementation. I would appreciate the opportunity to discuss how my specific experience with procurement workflows can support the continued scaling of the Zip platform.
Best regards,
Hannah Mueller