Assistant Restaurant Manager Resume Example

Assistant Restaurant Manager · The Gastropub

Chicago, IL · 2021 - Present

• Managed daily operations for a 150-seat restaurant, supervising a team of 25+ staff members and improving service efficiency by 15% through optimized workflow.
• Implemented new inventory control and ordering procedures, reducing food waste by 12% and cutting supply costs by an average of $5,000 annually.
• Developed and delivered comprehensive training programs for new hires, resulting in a 20% reduction in staff turnover within their first year.
• Oversaw scheduling, payroll, and cash handling for a $2.5M annual revenue operation, ensuring accurate financial reporting and compliance with labor laws.

Shift Supervisor · Urban Spoon Bistro

Chicago, IL · 2019 - 2021

• Directed front-of-house operations for a busy 100-seat restaurant, maintaining high service standards during peak hours and ensuring smooth customer flow for 200+ covers daily.
• Assisted the General Manager in managing inventory and weekly ordering, contributing to a 5% decrease in overall supply costs through strategic vendor negotiations.
• Resolved an average of 15 customer complaints per week efficiently and professionally, improving overall customer satisfaction scores by 8%.
• Mentored and supported a team of 10-12 servers and bussers, enhancing team cohesion and service delivery quality.

Lead Server · The Local Eatery

Chicago, IL · 2017 - 2019

• Trained 10+ new serving staff on POS systems (Toast), menu knowledge, and advanced service protocols, ensuring rapid integration into the team.
• Managed opening and closing duties, including cash reconciliation and end-of-day reports, with 100% accuracy over two years.
• Consistently achieved top sales performance among peers, exceeding upsell targets by an average of 15% for specialty items and beverages.
• Maintained a 98% positive customer feedback rating by providing exceptional dining experiences and personalized service.

Bachelor of Science in Hospitality Management · University of Illinois Chicago

Chicago, IL · 2013 - 2017

• Graduated Magna Cum Laude with a 3.8 GPA, recognized for academic excellence.
• Member of the Hospitality Management Student Association, organizing 3 successful campus events attracting over 500 attendees.
• Awarded 'Outstanding Student in Culinary Arts' scholarship for demonstrated leadership and academic achievement.

Assistant Restaurant Manager · The St. Regis New York

New York, NY · 2021 - Present

• Achieved an average 95%+ guest satisfaction rating for dining experiences through meticulous service oversight and personalized guest engagement.
• Managed daily operations for a 120-seat fine dining restaurant and adjoining bar, contributing to a 15% increase in annual beverage sales.
• Reduced food waste by 10% and optimized inventory turnover through strategic ordering and implementing precise portion control measures.
• Trained and mentored a team of 25+ front-of-house staff, resulting in a 20% improvement in service efficiency and reduced staff turnover.
• Assisted in budget management and cost control, maintaining food and labor costs within 2% of targets while upholding luxury service standards.

Dining Room Supervisor · Gramercy Tavern

New York, NY · 2018 - 2021

• Supervised a team of 15 service staff during peak hours, ensuring seamless guest flow and adherence to 5-star service standards.
• Managed reservations and seating for up to 300 covers per night, optimizing table turns and minimizing guest wait times by 10%.
• Resolved 99% of guest concerns promptly and effectively, enhancing the restaurant's reputation for exceptional hospitality.
• Assisted with onboarding and continuous training for new hires, contributing to a cohesive and high-performing service team.

Bachelor of Science in Hospitality Management · New York University

New York, NY · 2014 - 2018

• Graduated Magna Cum Laude with a 3.8/4.0 GPA
• Completed capstone project on sustainable restaurant operations and supply chain management
• Awarded Dean's List for all semesters for academic excellence