CCTV Operator Resume Example

CCTV Operator · Allied Universal

Dallas, TX · 2022 - Present

• Monitored up to 64 camera feeds simultaneously, reducing potential incident response time by 15% through proactive observation.
• Identified and reported an average of 5-7 suspicious activities per shift, leading to successful intervention in 90% of cases.
• Operated Genetec Security Center, ensuring 100% video recording integrity and efficient retrieval for investigations.
• Collaborated daily with on-site security teams, providing real-time intelligence that enhanced incident resolution efficiency by 20%.
• Maintained detailed daily logs of surveillance activities and incidents, improving record-keeping accuracy by 25%.

Security Monitor · SecureGuard Solutions

Fort Worth, TX · 2021 - 2022

• Observed and reported on 30+ surveillance cameras across multiple client sites, contributing to a 10% reduction in unauthorized access incidents.
• Utilized Avigilon Control Center for video playback and export, supporting 12 successful incident investigations.
• Assisted in training 2 new operators on surveillance protocols and equipment, enhancing team readiness.
• Responded to 8-10 alarms daily, accurately dispatching appropriate personnel and reducing false alarm dispatches by 5%.
• Prepared incident reports for all security breaches, ensuring clear communication with clients and law enforcement.

Associate of Applied Science in Criminal Justice · Richland College, Dallas County Community College District

Dallas, TX · 2019 - 2021

• Achieved Dean's List for 3 consecutive semesters with a 3.8/4.0 GPA.
• Completed a semester-long internship focusing on campus security operations and incident reporting.
• Participated in a criminal justice student association, organizing local community safety workshops.

CCTV Operator · Urban Retail Group

Chicago, IL · 2023 - Present

• Monitored over 100 camera feeds daily across multiple retail locations, contributing to a 15% reduction in overall shrinkage.
• Identified and reported an average of 5-7 suspicious activities per shift, leading to a 20% increase in successful apprehension rates by loss prevention teams.
• Operated advanced video management systems (VMS) to conduct forensic investigations, providing crucial evidence for over 50 internal and external theft cases.
• Collaborated with law enforcement and store management to provide real-time surveillance support during high-risk events, ensuring public safety and asset security.

Surveillance Monitor · Midwest Distribution Solutions

Joliet, IL · 2022 - 2022

• Managed real-time monitoring of a 500,000 sq ft warehouse facility, successfully preventing 8 major incidents of unauthorized access and product tampering.
• Utilized CCTV to track inventory movement, identifying discrepancies and reducing product loss due to misplacement or internal theft by 10%.
• Maintained detailed logs of all surveillance activities and incidents, improving reporting accuracy by 25% for security audits.
• Responded promptly to alarm activations and dispatched security personnel, reducing average response time by 15% through efficient communication.

Associate of Applied Science in Criminal Justice · City Colleges of Chicago - Harold Washington College

Chicago, IL · 2020 - 2022

• Achieved a 3.7 GPA, demonstrating strong academic performance in law enforcement and security principles.
• Completed coursework in investigative techniques, surveillance procedures, and security technology applications.
• Participated in a student security volunteer program, assisting with event monitoring and access control.