Digital Business Analyst Resume Example

Senior Digital Business Analyst · Accenture

Chicago, IL · 2022 - Present

• Led discovery and requirements definition for a multi-million dollar digital transformation program, resulting in a 15% increase in operational efficiency for a major retail client.
• Developed comprehensive business process models and user stories for new CRM implementation, improving user adoption by 25% and reducing customer service resolution time by 10%.
• Managed cross-functional teams in agile sprints, facilitating daily stand-ups, backlog grooming, and sprint reviews, achieving 90% on-time delivery for critical digital features.
• Conducted in-depth data analysis using SQL and Power BI to identify key business pain points, informing strategic decisions that leading to a 5% reduction in customer churn over six months.

Business Analyst · Deloitte Consulting

Chicago, IL · 2020 - 2022

• Gathered and documented requirements for an enterprise-wide ERP system upgrade, contributing to a project that improved data accuracy by 20% across 5 departments.
• Performed root-cause analysis on customer journey roadblocks using Google Analytics data, recommending digital solutions that decreased average complaint resolution time by 12%.
• Created detailed functional specifications and test plans for new digital banking features, ensuring 95% compliance with regulatory standards and business objectives.
• Collaborated with development teams to translate business needs into technical specifications, facilitating the successful launch of 3 new online services, boosting customer engagement by 8%.

Master of Science in Information Systems · Northwestern University

Evanston, IL · 2018 - 2020

• Specialized in Business Intelligence and IT Project Management.
• Completed capstone project on AI-driven customer sentiment analysis, achieving 92% accuracy.
• Awarded Dean's List for academic excellence.

Bachelor of Business Administration, cum laude · University of Illinois Urbana-Champaign

Champaign, IL · 2014 - 2018

• Major in Management Information Systems, minor in Data Science.
• GPA: 3.8/4.0; Member of Beta Gamma Sigma Honor Society.
• Led student consulting project for local businesses, increasing client efficiency by an average of 10%.

Senior Digital Business Analyst · EvoCart Inc.

San Francisco, CA · 2021 - Present

• Led discovery and requirements gathering for key e-commerce features, resulting in a 15% increase in mobile conversion rates within 12 months.
• Collaborated with product managers and engineers to define and prioritize product backlog items, accelerating feature delivery by 20% through optimized agile sprints.
• Designed and executed A/B tests for critical checkout flow improvements, which reduced cart abandonment by 10% and improved revenue by $2M annually.
• Developed comprehensive user stories and acceptance criteria for payment gateway integrations, decreasing transaction errors by 8% and enhancing customer trust.
• Mentored junior business analysts on best practices for data analysis and stakeholder communication, improving team efficiency by 15%.

Digital Business Analyst · Connective Solutions (Digital Transformation Consulting)

San Jose, CA · 2018 - 2021

• Facilitated workshops with clients in retail and consumer goods to identify pain points and opportunities for digital transformation, leading to 5 new project engagements.
• Translated complex business needs into clear functional and non-functional requirements for custom e-commerce platforms, ensuring 95% alignment between client expectations and final product.
• Analyzed website performance data using Google Analytics and Adobe Analytics to provide actionable insights, contributing to a client's website redesign that boosted user engagement by 25%.
• Developed process maps and user journey flows for online self-service portals, reducing customer support inquiries by 18% for a major electronics retailer.
• Managed stakeholder communication and progress reporting for agile development cycles, ensuring on-time delivery for 7 high-priority client initiatives.

Master of Science in Information Systems · University of California, Berkeley

Berkeley, CA · 2017 - 2018

• Specialized in Digital Product Management and Business Analytics.
• Coursework included Advanced Data Modeling, User Experience Design, and Agile Project Management.
• Achieved a GPA of 3.8/4.0.

Bachelor of Technology in Computer Science · Anna University

Chennai, India · 2013 - 2017

• Completed a final year project on developing a machine learning model for customer sentiment analysis.
• Active member of the university's technical club, organizing coding competitions.
• Graduated with First Class Honors.