Enterprise Mobility Manager Resume Example

Enterprise Mobility Lead · JPMorgan Chase & Co.

Dallas, TX · 2019 - Present

• Managed a global fleet of over 75,000 mobile devices, ensuring 99.9% uptime and strict compliance with financial regulatory requirements (e.g., FINRA, GDPR).
• Architected and deployed a multi-platform Unified Endpoint Management (UEM) solution (Microsoft Intune and Workspace ONE) across 30+ countries, reducing support overhead by 15% and increasing operational efficiency.
• Led mobile security initiatives, implementing zero-trust policies and advanced threat protection, resulting in a 25% decrease in mobile security incidents and improved data integrity.
• Spearheaded the integration of mobile devices into critical business applications, increasing field team productivity by 20% through streamlined workflows and secure access.
• Managed a budget of $5M+ for mobile hardware, software, and services, consistently achieving cost savings of 10% through vendor negotiations and optimization strategies.

Senior Mobile Solutions Engineer · HCA Healthcare

Nashville, TN · 2016 - 2019

• Designed and implemented secure mobile device strategies for 50,000+ clinical and administrative staff across 180+ hospitals, adhering to HIPAA and HITECH regulations.
• Managed the rollout of a unified endpoint management (UEM) platform (VMware Workspace ONE) across the enterprise, improving device provisioning times by 30% and reducing manual effort.
• Developed and automated mobile application deployment processes for critical clinical tools, reducing app delivery time by 40% and enhancing user experience.
• Provided expert-level support for complex mobile infrastructure issues, resolving 95% of escalated tickets within defined SLAs.
• Collaborated with security teams to implement advanced data encryption and access controls, protecting sensitive patient information on mobile devices.

Mobile Systems Administrator · American Airlines

Fort Worth, TX · 2013 - 2015

• Administered MDM solutions (AirWatch) for 15,000+ corporate and frontline mobile devices, ensuring optimal performance and compliance with company policies.
• Assisted in the deployment and configuration of enterprise mobile applications for flight crews and ground staff, improving operational communication by 10%.
• Provided Tier 2/3 support for mobile hardware and software issues, reducing average resolution time by 20% through proactive troubleshooting and documentation.
• Implemented standardized device enrollment and decommissioning procedures, streamlining the mobile device lifecycle management process.
• Monitored mobile device security posture and identified potential vulnerabilities, contributing to a 5% reduction in security incidents.

Master of Science in Information Technology Management · University of Texas at Dallas

Richardson, TX · 2013 - 2015

• Specialization in Enterprise Systems and Security
• Graduated with High Honors, GPA: 3.9/4.0
• Completed capstone project on secure mobile data access for financial institutions

Bachelor of Science in Computer Science · Texas A&M University

College Station, TX · 2009 - 2013

• Minored in Business Administration
• Dean's List all semesters, GPA: 3.7/4.0

Enterprise Mobility Manager · Acme Global Tech

Boston, MA · 2020 - Present

• Led the strategic planning and implementation of a new MDM solution for over 7,000 corporate devices, reducing initial deployment costs by 15% through vendor negotiation.
• Developed and enforced comprehensive mobile security policies, resulting in a 100% compliance rate with industry regulations and zero reported mobile data breaches.
• Streamlined mobile device lifecycle management processes, which reduced helpdesk tickets related to device provisioning and troubleshooting by 25% annually.
• Managed a team of 3 mobility specialists, overseeing daily operations and professional development to ensure high-quality support and system uptime.
• Collaborated with cross-functional teams to integrate mobile applications and services, enhancing user productivity by an estimated 20% across sales and field service teams.

Senior IT Systems Administrator · Vertex Solutions

Cambridge, MA · 2016 - 2020

• Administered and maintained critical IT infrastructure for 500+ employees, including Windows Server environments, Active Directory, and virtualized platforms.
• Implemented advanced network security protocols and firewall configurations, reducing system vulnerabilities by 30% and preventing unauthorized access attempts.
• Automated system patching and software deployment processes using PowerShell scripts, saving an average of 15 hours per week in manual IT maintenance tasks.
• Provided Tier 3 technical support for complex hardware, software, and network issues, achieving a 98% resolution rate for escalated tickets.
• Managed disaster recovery planning and backup solutions, ensuring 99.9% data availability and minimal downtime during critical incidents.

IT Support Specialist · Innovate Corp

Worcester, MA · 2013 - 2016

• Provided frontline technical support to over 200 users, resolving an average of 15 tickets daily with a 95% first-call resolution rate.
• Configured and deployed over 500 new workstations and mobile devices, ensuring timely setup and integration into the corporate network.
• Assisted in network troubleshooting and performed routine maintenance on routers, switches, and wireless access points to ensure stable connectivity.
• Developed user-friendly documentation and conducted training sessions for new software and IT policies, reducing common user errors by 10%.
• Managed IT asset inventory, tracking hardware and software licenses to optimize resource allocation and procurement.

M.S. in Information Systems · Northeastern University

Boston, MA · 2018 - 2020

• Specialized in Enterprise Systems and Cloud Computing
• Achieved a GPA of 3.8/4.0
• Completed capstone project: 'Developing a Secure Mobile Access Framework for Hybrid Cloud Environments'

B.S. in Computer Science · University of Massachusetts Amherst

Amherst, MA · 2009 - 2013

• Graduated Cum Laude
• Coursework included Network Security, Database Management, and Operating Systems
• Member of the Computer Science Honors Society