Logistics Operations Manager Resume Example

Logistics Operations Manager · ShipNetwork

Dallas, TX · 2018 - Present

• Managed end-to-end logistics operations for a 200,000 sq ft e-commerce fulfillment center, processing over 10,000 orders daily for diverse clients.
• Implemented a new WMS (Manhattan Associates) leading to a 25% reduction in order fulfillment cycle time and a 15% decrease in mis-picks within the first year.
• Optimized last-mile carrier selection and routing strategies, reducing shipping costs by 12% annually while improving on-time delivery rates to 98.5%.
• Led a team of 45+ warehouse associates, supervisors, and logistics coordinators, improving productivity by 20% through targeted training and performance management.

Fulfillment Center Operations Manager · Radial

Fort Worth, TX · 2014 - 2018

• Oversaw daily operations of a 150,000 sq ft multi-client e-commerce fulfillment center, handling inventory for 10+ online retailers.
• Designed and implemented lean operational processes, cutting labor costs by 10% and improving inventory accuracy to 99.7%.
• Managed peak season logistics, successfully scaling operations by 70% during Q4 without compromising service levels or incurring significant overtime.
• Collaborated with IT to integrate new shipping software, resulting in automated manifest generation and a 5% improvement in outbound processing speed.

Logistics Coordinator · DSC Logistics (now CJ Logistics America)

Coppell, TX · 2013 - 2014

• Coordinated domestic and international shipments for key clients, ensuring on-time delivery for over 200 loads per week.
• Developed and optimized transportation routes using TMS software, achieving a 7% reduction in fuel costs and transit times.
• Managed carrier relationships, negotiating rates and service agreements that improved on-time pickup rates to 95%.
• Analyzed logistics data to identify inefficiencies and propose solutions, contributing to a 3% overall operational cost saving.

Bachelor of Business Administration in Supply Chain Management · University of North Texas

Denton, TX · 2009 - 2013

• Graduated Magna Cum Laude, GPA: 3.8/4.0
• Relevant Coursework: Global Supply Chain Strategies, Logistics & Distribution Management, Operations Research, Procurement & Sourcing

Senior Logistics Operations Manager · DHL Supply Chain

Bolingbrook, IL · 2021 - Present

• Directed logistics operations for a key client's North American distribution network, managing a $15M budget and overseeing 120+ personnel.
• Implemented a new Transportation Management System (TMS), reducing freight costs by 18% ($2.7M annually) and improving on-time delivery by 10%.
• Led cross-functional teams to achieve a 25% improvement in warehouse inventory accuracy through cycle count optimization and WMS integration.
• Developed and executed strategic plans that enhanced operational efficiency by 20% and achieved a 98.5% customer satisfaction rate.

Logistics Operations Manager · C.H. Robinson

Chicago, IL · 2017 - 2021

• Managed daily logistics and distribution for 50+ clients, coordinating over 100 shipments per day across various modes of transport.
• Optimized routing and load consolidation, leading to a 12% reduction in transportation expenses and a 15% decrease in transit times.
• Trained and mentored a team of 15 logistics coordinators, improving team productivity by 30% and reducing error rates by 50%.
• Successfully negotiated contracts with new carriers, expanding service offerings by 20% while maintaining competitive pricing.

Industrial Engineer · Magna International

Aurora, IL · 2013 - 2015

• Analyzed manufacturing processes to identify inefficiencies, implementing Lean methodologies that cut production cycle time by 18%.
• Designed and optimized plant layouts, resulting in a 25% improvement in material flow and a 10% reduction in operational costs.
• Developed and maintained performance metrics dashboards, providing insights that increased machine utilization by 15% and reduced downtime.
• Led a project to automate repetitive tasks on the assembly line, saving 500+ man-hours annually and improving worker safety.

Master of Science in Supply Chain Management · Northwestern University

Evanston, IL · 2015 - 2017

• Focused on advanced analytics, logistics strategy, and global supply chain design.
• Capstone project: Designed a sustainable last-mile delivery network for urban environments, projecting 15% cost savings.

Bachelor of Science in Industrial Engineering · Purdue University

West Lafayette, IN · 2009 - 2013

• Graduated Cum Laude with a 3.8/4.0 GPA.
• Thesis: Optimization of manufacturing line efficiency using discrete event simulation, reducing bottleneck duration by 20%.
• Member, Institute of Industrial and Systems Engineers (IISE).