Order Processing Specialist Resume Example

Order Processing Specialist · Bio-Med Solutions

Seattle, WA · 2022 - Present

• Accurately processed an average of 150+ B2B orders daily for medical devices and supplies, maintaining a 99.8% error-free rate in a highly regulated environment.
• Managed inventory allocations for critical medical equipment, reducing stock discrepancies by 15% through meticulous record-keeping and system updates.
• Coordinated with logistics and shipping partners to ensure on-time delivery of sensitive products, achieving a 98% on-time fulfillment rate for priority orders.
• Ensured strict adherence to FDA and HIPAA compliance protocols for all order documentation and data handling, mitigating potential regulatory risks.
• Utilized SAP and a proprietary inventory management system to track order status from placement to delivery, providing real-time updates to sales and customer service teams.

Jr. Order Processor · Pacific Healthcare Logistics

Seattle, WA · 2021 - 2022

• Assisted senior specialists in processing over 100 daily pharmaceutical and medical supply orders, improving team processing efficiency by 10% through accurate data entry.
• Verified order details against purchase orders and client specifications, catching an average of 5 discrepancies per day before shipment.
• Managed customer inquiries regarding order status and product availability, resolving 95% of issues on first contact to maintain client satisfaction.
• Collaborated with warehouse operations to prioritize urgent shipments, contributing to a 5% reduction in average dispatch time for critical items.
• Maintained digital archives of order documentation, ensuring audit readiness and compliance with company record-keeping policies.

Bachelor of Arts in Business Administration, Operations Management · University of Washington

Seattle, WA · 2017 - 2021

• GPA: 3.7/4.0, Dean's List (6 semesters)
• Relevant coursework: Supply Chain Management, Business Analytics, Project Management, Quality Control

Order Processing Specialist · Global Supply Solutions

Chicago, IL · 2023 - Present

• Processed an average of 250+ customer orders daily with 99.8% accuracy, ensuring timely dispatch and minimizing delays for key accounts.
• Managed inventory levels for over 500 SKUs, reducing stock discrepancies by 10% through diligent data entry and reconciliation.
• Collaborated with logistics partners to resolve 30+ shipping exceptions weekly, maintaining a 95% on-time delivery rate.
• Utilized Oracle ERP system to track orders, generate reports, and update customer information, improving data accessibility for the team.
• Identified and rectified recurring order entry errors, leading to a 5% decrease in customer return requests over six months.

Sales Support Associate · TechTronics Retail

Chicago, IL · 2022 - 2022

• Assisted sales team by processing 100+ daily customer orders and returns, accurately inputting data into the CRM system.
• Maintained product knowledge for 200+ electronic products, providing detailed information to customers and sales representatives.
• Resolved 20-30 customer inquiries per day regarding order status, product availability, and delivery schedules, achieving a 90% first-contact resolution rate.
• Coordinated with the warehouse team to expedite urgent orders, reducing average delivery time for priority items by 1 day.
• Generated weekly sales reports and inventory updates, contributing to a 5% improvement in stock forecasting accuracy.

Bachelor of Business Administration, Supply Chain Management · University of Illinois Chicago

Chicago, IL · 2018 - 2022

• Graduated with Honors, GPA: 3.7/4.0
• Completed capstone project on optimizing warehouse logistics, reducing simulated labor costs by 15%
• Participated in the Supply Chain Management Student Association, organizing two industry speaker events