Thrift Store Manager Resume Example

Thrift Store Manager · Community Outreach Resale Center

Chicago, IL · 2020 - Present

• Increased annual store revenue by 22% (from $1.5M to $1.83M) through strategic merchandising and enhanced pricing models over two years.
• Directed a team of 3 full-time staff and 40+ volunteers, improving volunteer retention by 15% through improved training and engagement initiatives.
• Optimized donation processing workflows, reducing average sorting and pricing time by 20% for incoming goods, handling over 5,000 donations monthly.
• Managed inventory of diverse items including clothing, furniture, electronics, and books, achieving a 95% sell-through rate within 60 days for key categories.

Assistant Store Manager · Uptown Vintage & Charity Emporium

Chicago, IL · 2017 - 2020

• Supported daily operations, contributing to a 10% year-over-year sales increase by implementing new display strategies for vintage and specialty items.
• Trained and supervised 25+ volunteers and 2 staff members, ensuring compliance with store policies and customer service standards.
• Streamlined donation intake process for specialty items, reducing backlog by 30% and enabling faster placement on the sales floor.
• Managed online listings for unique and high-value items, generating an additional $50,000 in annual e-commerce sales.

Bachelor of Arts in Business Administration · University of Illinois Chicago

Chicago, IL · 2013 - 2017

• Graduated Magna Cum Laude with a GPA of 3.8/4.0
• Relevant coursework included Retail Management, Nonprofit Organization, and Supply Chain Logistics

Retail Supervisor · The General Store

Chicago, IL · 2018 - 2021

• Managed daily operations for a team of 10+ associates, overseeing scheduling, training, and performance reviews to maintain high service standards.
• Implemented new inventory tracking system reducing stock discrepancies by 15% and improving order accuracy.
• Achieved monthly sales targets consistently, averaging 105% of goal through effective merchandising and customer engagement strategies.
• Trained and onboarded 25+ new employees, contributing to a 20% reduction in first-year staff turnover.

Assistant Thrift Store Manager · Community Treasures Resale

Chicago, IL · 2021 - 2023

• Assisted in managing a team of 15 staff and 20+ volunteers, delegating tasks and ensuring smooth operational flow across all departments.
• Developed and executed merchandising plans that increased average daily sales by 12% within the first six months.
• Streamlined donation intake and processing procedures, leading to a 25% faster turnaround from donation to sales floor.
• Coordinated and promoted weekly sales events, resulting in a 15% increase in customer foot traffic and engagement.

Thrift Store Manager · Uplift Resale & Donation Center

Chicago, IL · 2023 - Present

• Directly managed all aspects of store operations for a high-volume non-profit thrift store, generating over $500,000 in annual revenue.
• Recruited, trained, and mentored a diverse team of 20 employees and 30+ volunteers, enhancing productivity and staff retention by 18%.
• Optimized inventory rotation and pricing strategies, leading to a 10% increase in average transaction value and 8% improvement in profit margins.
• Cultivated strong community partnerships, organizing donation drives that increased monthly donation volume by 20% year-over-year.
• Ensured compliance with all health, safety, and operational regulations, maintaining a perfect store audit record.

Bachelor of Science in Business Administration · DePaul University

Chicago, IL · 2014 - 2018

• Graduated Magna Cum Laude, GPA: 3.8/4.0
• Relevant coursework in Retail Management and Supply Chain Logistics