Agile Coach Resume Example

Lead Enterprise Agile Coach · JPMorgan Chase & Co.

New York, NY · 2019 - Present

• Orchestrated the Agile transformation for a portfolio of 15+ technology teams supporting investment banking operations, reducing time-to-market by 25% and improving release predictability by 30%.
• Developed and delivered custom training programs for over 500 employees, including executives, Product Owners, and Scrum Masters, on SAFe principles, resulting in a 90% adoption rate across target departments.
• Mentored 12 Scrum Masters and Agile Leads, leading to a 40% increase in team-level self-organization and problem-solving capabilities.
• Implemented Lean Portfolio Management practices, improving strategic alignment across 5 value streams and achieving a 15% reduction in project overhead costs.

Senior Agile Coach · Morgan Stanley

New York, NY · 2015 - 2019

• Guided 8 diverse product development teams (100+ individuals) through transition to Scrum and Kanban, increasing sprint velocity by an average of 20% within the first year.
• Facilitated program-level ceremonies for a critical trading platform, improving cross-team dependency management and reducing blocker resolution time by 35%.
• Coached product leadership on effective backlog management and value prioritization, leading to a 10% improvement in customer satisfaction scores for key features.
• Drove continuous improvement initiatives by establishing robust metrics and reporting dashboards, enhancing transparency and enabling data-driven decision-making across 3 business units.

Agile Project Manager · Fidelity Investments

Boston, MA · 2013 - 2015

• Managed multiple Agile software development projects for wealth management solutions, consistently delivering within scope and budget.
• Introduced and championed Lean principles, reducing project cycle time by 15% and increasing team throughput.
• Collaborated with product owners to define user stories, groom backlogs, and prioritize features, ensuring alignment with business objectives.
• Resolved complex impediments, fostering effective communication and collaboration between development teams and stakeholders, improving project efficiency by 18%.

MBA · New York University Stern School of Business

New York, NY · 2010 - 2012

• Concentration in Operations Management and Organizational Change
• Awarded Dean's Scholarship for academic excellence

Bachelor of Science in Computer Science · Cornell University

Ithaca, NY · 2006 - 2010

• Graduated Magna Cum Laude
• Minor in Business Administration

Enterprise Agile Coach · T-Mobile

Bellevue, WA · 2021 - Present

• Led the transformation initiatives for 3 business units, directly impacting 250+ employees and achieving a 15% improvement in employee engagement in agile practices
• Scaled agile practices across multiple value streams using SAFe framework, resulting in a 20% reduction in inter-team dependencies and improved cross-functional collaboration
• Established an internal Agile Community of Practice (CoP) that grew to over 70 active members, fostering knowledge sharing and best practices adoption
• Provided executive-level coaching and reporting on Agile health and performance, guiding strategic decisions that led to a 10% increase in product delivery efficiency
• Drove the adoption of DevOps principles, reducing deployment lead time by 30% for critical applications

Senior Agile Coach · Zillow Group

Seattle, WA · 2016 - 2021

• Coached 4 Scrum teams and 2 Kanban teams, improving sprint predictability from 60% to 85% within 12 months
• Designed and delivered tailored Agile training programs to over 100 employees, leading to a 30% increase in Agile maturity scores across departments
• Facilitated quarterly PI Planning sessions for a Release Train of 80+ people, ensuring alignment on strategic objectives and a 95% feature delivery rate
• Implemented metrics like Cycle Time and Lead Time for value streams, reducing average time-to-market for key features by 25%
• Mentored junior Agile coaches and Scrum Masters, fostering a culture of continuous learning and professional growth within the organization

Project Manager · Expedia Group

Seattle, WA · 2012 - 2016

• Managed a portfolio of 5-7 concurrent software development projects, delivering features for the core booking platform within budget and 15% ahead of schedule
• Coordinated cross-functional teams of 10+ engineers, designers, and product managers, achieving a 90% on-time project delivery rate
• Implemented new project tracking tools and reporting mechanisms, improving stakeholder communication and reducing project status meeting time by 20%
• Facilitated risk assessment and mitigation strategies for major platform upgrades, preventing downtime and ensuring seamless customer experience for 50M+ users

Bachelor of Science in Business Administration, Information Systems · University of Washington

Seattle, WA · 2008 - 2012

• Graduated Magna Cum Laude, GPA: 3.8/4.0
• Relevant coursework included Systems Analysis and Design, Project Management, and Database Management