Assistant Store Manager Resume Example

Assistant Store Manager · REI (Recreational Equipment, Inc.)

Seattle, WA · 2021 - Present

• Increased store sales by 18% year-over-year in Q4 2023, surpassing regional targets by 5%.
• Led a team of 30+ retail associates, improving customer satisfaction scores (CSAT) by 15% through targeted training in product knowledge and personalized service.
• Managed inventory for over 5,000 SKUs, reducing shrinkage by 10% and optimizing stock levels to support a 95% in-stock rate for key products.
• Spearheaded local community engagement initiatives, organizing 4 outdoor skills workshops monthly, increasing member sign-ups by 20%.
• Streamlined daily operational procedures, resulting in a 12% improvement in checkout efficiency and reduced customer wait times.

Sales Lead / Department Manager · Patagonia

Portland, OR · 2018 - 2021

• Achieved top 5% in individual sales performance across the region for FY2020, consistently exceeding monthly targets by an average of 20%.
• Coached and mentored a team of 15 sales associates, contributing to a 25% reduction in staff turnover through effective training and development.
• Implemented visual merchandising strategies for the outerwear department, which correlated with a 15% increase in category sales.
• Managed daily opening and closing procedures, ensuring compliance with company standards and maintaining a 98% audit score for operational excellence.
• Facilitated customer engagement events, driving loyalty program sign-ups by 30% annually.

Bachelor of Arts in Business Administration · University of Washington

Seattle, WA · 2014 - 2018

• Graduated Cum Laude with a GPA of 3.8/4.0.
• Consistently recognized on the Dean's List for academic excellence.
• Completed a Capstone Project on 'Sustainable Supply Chain Models in Outdoor Apparel Retail'.

Assistant Store Manager · Old Navy

Atlanta, GA · 2022 - Present

• Led a team of 40+ associates, consistently achieving top 5% in district sales performance with an average 18% year-over-year growth.
• Managed inventory and merchandising for a $10M+ annual revenue store, reducing inventory shrinkage by 12% through enhanced loss prevention strategies.
• Implemented new associate training programs that decreased new hire ramp-up time by 25% and improved employee retention by 10%.
• Maximized store profitability by meticulously analyzing P&L statements and optimizing labor scheduling, resulting in a 5% reduction in operational costs.
• Drove customer satisfaction scores up by 15% by coaching associates on advanced service techniques and active problem resolution.

Assistant Store Manager · Nordstrom Rack

Duluth, GA · 2019 - 2022

• Oversaw daily operations for a busy retail location, driving a 15% increase in average transaction value through strategic upsell initiatives.
• Coordinated seasonal floor sets and visual merchandising, contributing to a 20% uplift in key product category sales.
• Recruited, onboarded, and supervised a team of 25 associates, achieving a 90% positive performance review rate for direct reports.
• Managed cash handling, daily deposits, and loss prevention efforts, resulting in zero cash discrepancies over a two-year period.
• Developed and executed local marketing promotions that increased foot traffic by an average of 10% during campaign periods.

Customer Service Supervisor · Regions Bank

Atlanta, GA · 2017 - 2019

• Managed a team of 8 customer service representatives, consistently achieving a 95% customer satisfaction rating based on internal surveys.
• Streamlined account opening and service processes, reducing average customer wait times by 20% and improving overall branch efficiency.
• Trained and mentored new hires on banking products and customer service protocols, resulting in a 30% faster onboarding time and enhanced team productivity.
• Resolved complex customer inquiries and disputes, reducing escalations to management by 15% through proactive and empathetic problem-solving.
• Maintained strict adherence to banking regulations and company policies, ensuring 100% compliance in all team operations.

Bachelor of Business Administration · University of Georgia

Athens, GA · 2013 - 2017

• Major: Marketing
• GPA: 3.8/4.0, Dean's List (6 semesters)
• Member, American Marketing Association